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Can’t login to app
901 15 2018-4-18
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hallmark007
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Second time in a month, trying to log in to app through phone and tablet just getting same message Login Failed. I have deleted app and same result, last time I couldn’t fly because app said I wasn’t logged in, I can log in through my iMac , which is how I posted this, so is there something wrong with app for mobile?
2018-4-18
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hallmark007
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2018-4-18
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Montfrooij
Captain
Flight distance : 1915335 ft
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What app are you referring to?
2018-4-18
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hallmark007
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Montfrooij Posted at 2018-4-18 04:55
What app are you referring to?

Dji go 4...
2018-4-18
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M2Wair
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Damn twice in a month, hopefully a minor glitch. Will watch this with interest, fingers crossed.
2018-4-18
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Montfrooij
Captain
Flight distance : 1915335 ft
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Ah ok.
I deleted that, so can't confirm.
2018-4-18
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Aardvark
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Flight distance : 384432 ft
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Seems OK at this end today, logged out and back in again without problem.
2018-4-18
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, I'm sorry to hear about the issue that you are experiencing. As the floor 7# mentioned, please try to log out and then log in again, if there is any further issue, please feel free to let us know, we'll here for help. Thanks!
2018-4-18
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hallmark007
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DJI Diana Posted at 2018-4-18 19:07
Hi there, I'm sorry to hear about the issue that you are experiencing. As the floor 7# mentioned, please try to log out and then log in again, if there is any further issue, please feel free to let us know, we'll here for help. Thanks!

My problem is I can’t sign in just keep getting message above, so it’s not possible to sign out if I can’t sign in.
2018-4-19
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Wachtberger
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Flight distance : 261509 ft
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hallmark007 Posted at 2018-4-19 07:19
My problem is I can’t sign in just keep getting message above, so it’s not possible to sign out if I can’t sign in.

Very weird, I wish you good luck!
2018-4-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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hallmark007 Posted at 2018-4-19 07:19
My problem is I can’t sign in just keep getting message above, so it’s not possible to sign out if I can’t sign in.

Hi, sorry for the inconvenience. It has been tested and there is no issue of the DJI GO4 app, here we can sign in the DJI GO4 app on both of IOS and Android mobile devices. Under this situation, could you please change a mobile device to try it again? Hope everything will be fine soon. Thanks!
2018-4-20
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Dmitry495
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Flight distance : 791194 ft
Russia
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Hi there, I couldn't sign in to the app on iPad Pro about 2-3 hours ago. Tried several times with no success. The message was "Sign in failed. Please check network connection"
2018-4-20
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hallmark007
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Dmitry495 Posted at 2018-4-20 00:53
Hi there, I couldn't sign in to the app on iPad Pro about 2-3 hours ago. Tried several times with no success. The message was "Sign in failed. Please check network connection"

I’m iPad Pro as well.
2018-4-20
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hallmark007
Captain
Flight distance : 5740837 ft
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Ireland
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DJI Diana Posted at 2018-4-18 19:07
Hi there, I'm sorry to hear about the issue that you are experiencing. As the floor 7# mentioned, please try to log out and then log in again, if there is any further issue, please feel free to let us know, we'll here for help. Thanks!

We’ve had a second one here Diana both using iPad Pro .
2018-4-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Dmitry495 Posted at 2018-4-20 00:53
Hi there, I couldn't sign in to the app on iPad Pro about 2-3 hours ago. Tried several times with no success. The message was "Sign in failed. Please check network connection"

Hi, sorry for the inconvenience. Please make sure there is no network problem of your iPad pro, have you tried another mobile device (Android phone or IOS phone, not the pad)? Thank you in advance!
2018-4-20
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Picass0
lvl.1
Flight distance : 125079 ft
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I have tried logging into my account this morning from both of my drones - one using my iphone and the Go4 App and the other a phantom 4 pro plus via it's own device. BOTH tell me there is a no network connection. - "LOGIN FAILED -CHECK YOUR NETWORK CONNECTION" However if I try to create a new account with the same email, it tells me that that account already exists - which proves I do have a network connection and that the problem lies within DJI server itself. DJI - CHECK YOUR NETWORK, IT IS YOUR PROBLEM. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. NOT HAPPY!!!!!!!!!
I now have two unusable drones that I have paid good money for from DJI
SORT THIS PROBLEM OUT!!!!!! ONCE AND FOR ALL
2018-4-23
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