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DJI replaced my batteries, Kudos
353 19 2018-4-20
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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I had some problems with my batteries, only charged them around 40 times and they started to give my battery error.
Sent them back to my local shop and all returned new.

Thank you DJI, really appreciated
2018-4-20
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4WDaus
Captain
Flight distance : 1187257 ft
Australia
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Great story!
2018-4-20
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integer
Captain
Flight distance : 90298740 ft
Greece
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How many batteries you have, and they all had the same problem?
2018-4-20
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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integer Posted at 2018-4-20 22:48
How many batteries you have, and they all had the same problem?

Hi, I have three and unfortunately yes they all had the same problem.

I have been taking care of them according to the instructions provided but still.

Tried the empty/recharge procedure several times without any success but now i'm good to go again.
2018-4-20
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Always nice to read good news
2018-4-21
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DJI Diana
Administrator
Flight distance : 2408 ft

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You are so grateful for sharing your story with us, this absolutely brings us a great confidence and motivation to keep moving. Appreciate again for your positive feedback, wish you have a great time on flying, please feel free to contact us at any time if you have any further questions, we're glad to help.
2018-4-21
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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DJI Diana Posted at 2018-4-21 01:27
You are so grateful for sharing your story with us, this absolutely brings us a great confidence and motivation to keep moving. Appreciate again for your positive feedback, wish you have a great time on flying, please feel free to contact us at any time if you have any further questions, we're glad to help.

Hi Diana.

Thank you, I think it is important to share negative and positive things. At the moment i'm total happy and I hope I don't get into more problems.
2018-4-21
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hallmark007
Captain
Flight distance : 5992858 ft
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Ireland
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Good job, they were faulty they replaced them it’s fair and deserves recognition, good luck.
2018-4-21
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FlyDK
Captain
Flight distance : 1636286 ft
Denmark
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What a great outcome. Thumbs up DJI.
2018-4-21
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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hallmark007 Posted at 2018-4-21 02:29
Good job, they were faulty they replaced them it’s fair and deserves recognition, good luck.

Yes, agreed, there is so much stories about the "downside" so I wanted to share some good news.

Happy flying Hallmark.
2018-4-21
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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FlyDK Posted at 2018-4-21 02:48
What a great outcome. Thumbs up DJI.

Yes, could´t agree more

happy flying
2018-4-21
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FlyDK
Captain
Flight distance : 1636286 ft
Denmark
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Flybee Posted at 2018-4-21 03:06
Yes, could´t agree more

happy flying

You too mate.
2018-4-21
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Bob Brown
First Officer
Flight distance : 3772907 ft
United States
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Great to hear the good stuff. Not many post good news and praises.

Thanks!
2018-4-21
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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Bob Brown Posted at 2018-4-21 04:40
Great to hear the good stuff. Not many post good news and praises.

Thanks!

Exactly my point

Happy flying
2018-4-21
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Suren
Captain
Flight distance : 7737779 ft
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South Africa
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Way to go Dji
2018-4-21
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GoldenSun
Captain
Flight distance : 681903 ft
Poland
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Good to hear!
2018-4-21
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davidmartingraf
Captain
Flight distance : 38060446 ft
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New batteries are always good.
2018-4-21
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SparksBird
Captain
Flight distance : 10731690 ft
United States
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So very glad to hear a positive outcome. Most likely the batteries have been sitting for a long while so went bad after not being used. Glad they came through.
2018-4-21
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Flybee
Captain
Flight distance : 2096562 ft
Sweden
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SparksBird Posted at 2018-4-21 19:57
So very glad to hear a positive outcome. Most likely the batteries have been sitting for a long while so went bad after not being used. Glad they came through.

yes that might be the case but I followed the procedures described so what more can one do? They came from the early batches so I hope the performance and quality is better now.

Happy flying
2018-4-21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Flybee Posted at 2018-4-21 01:36
Hi Diana.

Thank you, I think it is important to share negative and positive things. At the moment i'm total happy and I hope I don't get into more problems.

Yes, agree with you, both positive and negative feedbacks are keeping us improving, the customer service will be better and better. If there is any further issue, please feel free to let us know, we'll here for help. Hope you have a great time on flying the drone.
2018-4-22
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