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App Login Failure
2673 18 2018-4-21
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Ram-UK
First Officer
Flight distance : 414163 ft
United Kingdom
Offline

Hi guys
I have encountered a problem recently with DJI Go 4 app on my iPad.
I can’t Login to the app on my iPad. It’s working on my iPhone 7 and web browser.

I have deleted the app and reinstalled but no luck.

I also have reported to DJI Support.

Appreciate your help with this. Thank you

EEAC4C57-E325-405F-BB66-5BC654A6BEA0.jpeg
2018-4-21
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wobbles
Captain
Flight distance : 547438 ft
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Offline

I had exactly the same yesterday , restarted device and was all back to normal ...weird ,never had that before
2018-4-21
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DJI Elektra
Administrator
Hong Kong
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Hi, there. Do you still experience the problem now? Please tell me your log in account and PM me so I can check it for you.
2018-4-22
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Ram-UK
First Officer
Flight distance : 414163 ft
United Kingdom
Offline

DJI Elektra Posted at 2018-4-22 02:13
Hi, there. Do you still experience the problem now? Please tell me your log in account and PM me so I can check it for you.

I have sent you a PM
2018-4-22
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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Yeah I’m still having the same problem, using iPad Pro
2018-4-22
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fans2b298fd7
lvl.4
Flight distance : 249173 ft
United Kingdom
Offline

I am having the same problem
2018-4-22
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SkyBug
Second Officer
Flight distance : 487566 ft
United States
Offline

Same problem here
2018-4-22
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Nigelbrinkmann
First Officer
Flight distance : 577484 ft
Australia
Offline


Any luck yet with your login through the app?
I got the same issue with the app on my iPad mini 4, every other device works fine.
2018-4-22
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DJI Elektra
Administrator
Hong Kong
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Thanks for your update. I forwarded you situation to the designated department.
2018-4-23
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DJI Elektra
Administrator
Hong Kong
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Hi, all. Please tell me the log in account in PM for further assistance. Thanks for your cooperation.
2018-4-23
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Ram-UK
First Officer
Flight distance : 414163 ft
United Kingdom
Offline

Looks like the problem gone away and I can access the forum from iPad
2018-4-23
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DJI Elektra
Administrator
China
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Ram-UK Posted at 2018-4-23 11:36
Looks like the problem gone away and I can access the forum from iPad

Thanks for your update. Glad that the problem is solved.
2018-4-23
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Ram-UK
First Officer
Flight distance : 414163 ft
United Kingdom
Offline

DJI Elektra Posted at 2018-4-23 18:06
Thanks for your update. Glad that the problem is solved.

Thank you
2018-4-24
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Louiz
lvl.1
Singapore
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Hi, yesterday I was unable to connect my ipad mini 4(DJI Go app) with my phantom 4 pro controller but my iphone X was able to connect to my phantom 4 pro controller. My iphone X was running IOS 11.3.1 and my ipad mini 4 was running IOS 11.3.0. So I did a firmware update on my ipad mini 4 and it work. Before I did a firmware update on my ipad, my phantom 4 pro controller and phantom 4 pro was updated. I think IOS 11.3.0 got some issue with DJI Go app. Hope this info useful.

2018-4-26
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DJI Elektra
Administrator
Hong Kong
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Louiz Posted at 2018-4-26 20:46
Hi, yesterday I was unable to connect my ipad mini 4(DJI Go app) with my phantom 4 pro controller but my iphone X was able to connect to my phantom 4 pro controller. My iphone X was running IOS 11.3.1 and my ipad mini 4 was running IOS 11.3.0. So I did a firmware update on my ipad mini 4 and it work. Before I did a firmware update on my ipad, my phantom 4 pro controller and phantom 4 pro was updated. I think IOS 11.3.0 got some issue with DJI Go app. Hope this info useful.

Thanks for your feedback. I would forward this situation. Please inform us if you find more problem.
2018-5-4
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fansa1bcd05a
lvl.1

United States
Offline

Just got my Mavic Air and tried logging into the app but kept getting the sign in failed message. I tried restarting the device multiple times. And reinstalled the app multiple times but still no luck. Please help.
2018-11-15
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fansbe08cb02
New

Turkey
Offline

Downloaded DJI Vision  app but when trying to log in I get "authentication failed" . Already tried everything posted here. Nothing works. Need some help pls.
2019-5-18
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djiuser_BqObBAUJ9X1h
New

United States
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I am having trouble with  connecting to DJI GO4 . for some reason it won't allow me to log in. It doesn't matter if I am trying to Sign In or Sign Up again it won"t go thru
2020-1-6
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Shantok
Second Officer
Flight distance : 780226 ft
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United States
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I had the same issue and ended up having to change my password. Went through forgot password link. Not sure if this was their way to get us to change them.
2020-1-8
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