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Remote Not charging
734 18 2018-4-23
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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My remote stops charging at two lights--Phantom 3 Advanced about 2 yrs. old???  Does anyone have a fix?

2018-4-23
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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You could drain it right down then try recharging it. That might trigger a fix.

Use the onboard flight SIM to run the RC battery down to minimum...

RedHotPoker

2018-4-23
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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RedHotPoker Posted at 2018-4-23 15:38
You could drain it right down then try recharging it. That might trigger a fix.

Use the onboard flight SIM to run the RC battery down to minimum...

Thanks,  But I tried that and did not work.
2018-4-23
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Marv JS Posted at 2018-4-23 17:01
Thanks,  But I tried that and did not work.

Ok. I'm temporarily out of ideas.



RedHotPoker
2018-4-23
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FlanniganFlyer
Second Officer
Flight distance : 1101680 ft
United Kingdom
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Marv JS Posted at 2018-4-23 17:01
Thanks,  But I tried that and did not work.

You need to send in for repair, i have P3A and had the same issue, i got it replaced free of charge and it was out of warrenty but only by a couple of months
2018-4-23
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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FlanniganFlyer Posted at 2018-4-23 18:52
You need to send in for repair, i have P3A and had the same issue, i got it replaced free of charge and it was out of warrenty but only by a couple of months

Yea--I may have to do that---My P3A is at least 2 years old --way past warranty.  I may have to bite the bullet.
2018-4-23
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DJI Susan
Administrator

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Hey Marv, I'm sorry to read the issue. Please kindly start a case and send the unit in for diagnosis: https://www.dji.com/support
As the unit has been out of warranty, repair fees may need to pay, please kindly note and understand.
2018-4-23
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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DJI Susan Posted at 2018-4-23 19:23
Hey Marv, I'm sorry to read the issue. Please kindly start a case and send the unit in for diagnosis: https://www.dji.com/support
As the unit has been out of warranty, repair fees may need to pay, please kindly note and understand.

Thanks---That is what I will probably do.
2018-4-24
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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I am now getting 3 lights on my remote and it flys for over 45 mins with a full charge (4 lights show but 4th light goes out immediately).  Could the reason the fourth light does not light up is because of the age (2 yrs old)???  
2018-4-25
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Murilo Carmello
Second Officer
Flight distance : 1562549 ft
United States
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FlanniganFlyer Posted at 2018-4-23 18:52
You need to send in for repair, i have P3A and had the same issue, i got it replaced free of charge and it was out of warrenty but only by a couple of months

Yes, same thing to me
2018-4-26
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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Ran my remote battery down 2 times in the last 2 days and then charged overnight last night and now all 4 lights show that it is fully charged.  Will fly this weekend to see if it is truly fully charged.   

Has this happened with anyone else?  Is it OK now?  Time will tell.


2018-4-26
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DJI Susan
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Sorry to hear about this. Please refer above and send the unit in for diagnosis and repair. If you encounter any issue during the repair progress, feel free to contact us.
2018-4-27
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DJI Susan
Administrator

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Marv JS Posted at 2018-4-26 15:24
Ran my remote battery down 2 times in the last 2 days and then charged overnight last night and now all 4 lights show that it is fully charged.  Will fly this weekend to see if it is truly fully charged.   

Has this happened with anyone else?  Is it OK now?  Time will tell.

Do you use the original charger? Please keep us posted on the latest progress.
2018-4-27
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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DJI Susan Posted at 2018-4-27 01:04
Do you use the original charger? Please keep us posted on the latest progress.

Yes--original charger.
2018-4-27
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Murilo Carmello
Second Officer
Flight distance : 1562549 ft
Brazil
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DJI Susan Posted at 2018-4-27 01:02
Sorry to hear about this. Please refer above and send the unit in for diagnosis and repair. If you encounter any issue during the repair progress, feel free to contact us.

Sorry, this is not now
My control was under warranty, I sent in the warranty and received a new one back a few days later
great customer service
2018-4-27
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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Murilo Carmello Posted at 2018-4-27 07:56
Sorry, this is not now
My control was under warranty, I sent in the warranty and received a new one back a few days later
great customer service

Yes, I know they have great customer service--I don't understand why you hear a lot about poor service????
2018-4-27
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Marv JS
lvl.4
Flight distance : 96381 ft
United States
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DJI Susan Posted at 2018-4-27 01:04
Do you use the original charger? Please keep us posted on the latest progress.

Flew today---after about 60 seconds 4th light went out in remote.  Flew a battery down to 35% while 3rd light was blinking on remote.  Do you think it is the battery in the remote?  Should I send it for repairs?
2018-4-27
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DJI Susan
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Marv JS Posted at 2018-4-27 13:15
Flew today---after about 60 seconds 4th light went out in remote.  Flew a battery down to 35% while 3rd light was blinking on remote.  Do you think it is the battery in the remote?  Should I send it for repairs?

Marv, could the RC be fully charged when connected to the charger? Which mobile device do you connect?  It might be different when connected with different kinds of mobile devices, see if it is this case.  
2018-5-4
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DJI Susan
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Murilo Carmello Posted at 2018-4-27 07:56
Sorry, this is not now
My control was under warranty, I sent in the warranty and received a new one back a few days later
great customer service

Nice to know everything works well now. Enjoy it and happy flying!
2018-5-4
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