Refund
1756 5 2018-4-25
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansa327b7ae
lvl.1
Flight distance : 18560 ft
Offline

#0019488906681

I have received an email saying my order was successfully refunded.  Does the refund window start now?  I did not return anything, the order was cancelled because of an address error.  How do I tell if the process was already forwarded back to my bank?  Maybe my bank is still pended a deposit?
2018-4-25
Use props
DJI Susan
Administrator
Offline

Hi there, per the system, the refund is successful. It is estimated to arrive your account about 3-5 working days which depends on your bank. Please keep an eye on the status later.
2018-4-25
Use props
fansa327b7ae
lvl.1
Flight distance : 18560 ft
United States
Offline

Thank you, my order was successfully refunded and new order was placed #0011660918010.  Does it actually take all 15 days to ship?  That’s seems kind of unreasonable.
2018-5-2
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

fansa327b7ae Posted at 2018-5-2 04:46
Thank you, my order was successfully refunded and new order was placed #0011660918010.  Does it actually take all 15 days to ship?  That’s seems kind of unreasonable.

That is right, the estimated shipping date is 10-15 business days after payment confirmation. Appreciate your patience.
2018-5-2
Use props
djiuser_isixokPAMyNp
lvl.1
Flight distance : 18560 ft
United States
Offline

#0011660918010

Will I recieve a tracking number?  My order was updated to shipped
2018-5-4
Use props
DJI Elektra
DJI team
Hong Kong
Offline

djiuser_isixokPAMyNp Posted at 2018-5-4 04:22
#0011660918010

Will I recieve a tracking number?  My order was updated to shipped

Please check your PM. I just sent you your tracking number. Hope it can help you.
2018-5-4
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules