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Refund
1478 5 2018-4-25
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fansa327b7ae
lvl.1
Flight distance : 18560 ft
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#0019488906681

I have received an email saying my order was successfully refunded.  Does the refund window start now?  I did not return anything, the order was cancelled because of an address error.  How do I tell if the process was already forwarded back to my bank?  Maybe my bank is still pended a deposit?
2018-4-25
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DJI Susan
Administrator

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Hi there, per the system, the refund is successful. It is estimated to arrive your account about 3-5 working days which depends on your bank. Please keep an eye on the status later.
2018-4-25
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fansa327b7ae
lvl.1
Flight distance : 18560 ft
United States
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Thank you, my order was successfully refunded and new order was placed #0011660918010.  Does it actually take all 15 days to ship?  That’s seems kind of unreasonable.
2018-5-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansa327b7ae Posted at 2018-5-2 04:46
Thank you, my order was successfully refunded and new order was placed #0011660918010.  Does it actually take all 15 days to ship?  That’s seems kind of unreasonable.

That is right, the estimated shipping date is 10-15 business days after payment confirmation. Appreciate your patience.
2018-5-2
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djiuser_isixokPAMyNp
lvl.1
Flight distance : 18560 ft
United States
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#0011660918010

Will I recieve a tracking number?  My order was updated to shipped
2018-5-4
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DJI Elektra
Administrator
China
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djiuser_isixokPAMyNp Posted at 2018-5-4 04:22
#0011660918010

Will I recieve a tracking number?  My order was updated to shipped

Please check your PM. I just sent you your tracking number. Hope it can help you.
2018-5-4
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