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Repair or use Care Refresh
506 9 2018-4-26
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
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Hi guys,

I crashed my MA while doing a Quick Shot; the repair estimate came back as $115 while the Care Refresh is $128.. should I use Care Refresh or just get my bird repaired? Thank you



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2018-4-26
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davidmartingraf
Captain
Flight distance : 34614662 ft
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It probably makes more sense to use DJI Care Refresh since you already have it.
2018-4-26
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DJI Diana
Administrator
Flight distance : 2408 ft

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Personally, I agree with the floor 2# mentioned. Thanks!
2018-4-26
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
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I am worried I get a refurbished one with more issue.. but i think i will get the care refresh replacement for now
2018-4-26
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fans159e38fd
lvl.1
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Agreement No.: 9SAB5E03MOWYG4IF
The service is valid for 12 months, starting on 2017/05/02 and ending on 2018/05/02.

Case Type
DJI Care Refresh Express
Case Number       
CAS-1712022-R6Z5M3
UPS Tracking:          1ZE80E409094844819

My worry is the same as yours except for possibly my end date. If I get a refurb with issues, I'm afraid DJI will use my end date to give me a not-ready-for-prime-time aircraft.
Hoping for a new aircraft, it is scheduled for delivery today to the repair facility.
2018-4-27
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
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fans159e38fd Posted at 2018-4-27 06:33
Agreement No.: 9SAB5E03MOWYG4IF
The service is valid for 12 months, starting on 2017/05/02 and ending on 2018/05/02.

I agree!! it is pain in the neck too emailing them.. takes ages to reply rrrgh
2018-4-27
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Picanoc Jack
Captain
Flight distance : 5954426 ft
Canada
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DJI refresh is your best bet.
2018-4-27
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Suren
Captain
Flight distance : 7493383 ft
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South Africa
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Guess it all depends when your plan expires. If soon then best choice is to make use of it but if you still have time, I would take the repair option, would not want a refurb drone if bought brand new one you never know what you getting and what issues and mileage it has on it.
2018-4-28
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HenryHM
Second Officer
Flight distance : 524045 ft
Australia
Offline

Suren Posted at 2018-4-28 09:05
Guess it all depends when your plan expires. If soon then best choice is to make use of it but if you still have time, I would take the repair option, would not want a refurb drone if bought brand new one you never know what you getting and what issues and mileage it has on it.

still have until march 2019.. I am worried they change the fan and then more issues come up and the repair bill will be well over the cost of Care Refresh.. but yes i see where you are coming from, add to that if i later need the CareRefresh if the drone is severely damaged.
2018-4-28
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Suren
Captain
Flight distance : 7493383 ft
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South Africa
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HenryHM Posted at 2018-4-28 18:32
still have until march 2019.. I am worried they change the fan and then more issues come up and the repair bill will be well over the cost of Care Refresh.. but yes i see where you are coming from, add to that if i later need the CareRefresh if the drone is severely damaged.

sometimes we need to weigh our options carefully, your choice in the end
2018-4-28
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