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Can't access offline maps - GL300E - P4P+
1036 18 2018-4-27
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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Hi everyone,

Since i've updated my gl300e controller to the last april firmware update, i can't access offline maps functionality.

Already tried a complete reset / restore of the controller.

Help me!
2018-4-27
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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We all have that problem, DJI has changed card provider and it appear that we can no longer download the maps, only the non working icon for maps management is left ...

One solution seem to be, while online scroll around the area you plan to flight in order to have the maps cached. I have no idea if it is needed to zoom in close for the details to be cached too, we have got no information of any kind regarding this change.

When traveling around with the drone and find places not cached it is just bad luck and a blank map.
Also i have had some trouble in the flight records to have it show the location even it is from a cached area and being online while entering the flight records, just keep showing "Map loading" on all the records...
2018-4-27
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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KedDK Posted at 2018-4-27 02:50
We all have that problem, DJI has changed card provider and it appear that we can no longer download the maps, only the non working icon for maps management is left ...

One solution seem to be, while online scroll around the area you plan to flight in order to have the maps cached. I have no idea if it is needed to zoom in close for the details to be cached too, we have got no information of any kind regarding this change.

It's not a solution, but a mere workaround ... DJI said nothing about the problem?
2018-4-27
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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segrex_it Posted at 2018-4-27 04:09
It's not a solution, but a mere workaround ... DJI said nothing about the problem?

I agree 100%
Have you found the very informative release thread?
2018-4-27
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DJI Elektra
Administrator
China
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segrex_it Posted at 2018-4-27 04:09
It's not a solution, but a mere workaround ... DJI said nothing about the problem?

Sorry for the mistake. Please tell me the firmware of your RC. Please provide a screenshot of the situation.
2018-4-29
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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DJI Elektra Posted at 2018-4-29 02:41
Please tell me the model of your mobile device and the screenshot of the image screen.

Hi Elektra, i'm talking about the GL300E, the one with integrated screen.
2018-4-29
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MattB1973
lvl.2
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I am experiencing the same issue on the GL300E
2018-4-29
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DJI Elektra
Administrator
Hong Kong
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MattB1973 Posted at 2018-4-29 02:47
I am experiencing the same issue on the GL300E

Can you provide us the screenshot of the situation? We will help you confirm the problem.
2018-4-29
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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DJI Elektra Posted at 2018-4-29 02:41
Sorry for the mistake. Please tell me the firmware of your RC. Please provide a screenshot of the situation.

If i tap on the fourth icon (offline maps) nothing happens (obviously i tried while connected to wifi):




As you can see, the latest firmware is already installed. Already tried a complete reset.



2018-4-29
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DJI Elektra
Administrator
China
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segrex_it Posted at 2018-4-29 05:29
If i tap on the fourth icon (offline maps) nothing happens (obviously i tried while connected to wifi):

Thanks for your update. Our engineers are working on that. And it will be optimized in the new firmware.  
2018-4-30
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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"it will be optimized in the new firmware" oh no, please not optimized that raise a fear in here
Just make it work again

If anything please have them optimize the code in general ....
2018-4-30
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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Thank you Elektra. Please notify me on this thread when the new firmware will be available.
2018-5-1
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RMJovo
First Officer
Flight distance : 1517644 ft
United States
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KedDK Posted at 2018-4-30 07:21
"it will be optimized in the new firmware" oh no, please not optimized that raise a fear in here  
Just make it work again

Once again a need for beta testers, before releasing new software/firmware, I’m sure DJI would find a lot of us to volunteer to test new releases for them!
2018-5-1
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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DJI Elektra Posted at 2018-4-30 01:23
Thanks for your update. Our engineers are working on that. And it will be optimized in the new firmware.

@Dji Elektra, any news?
2018-8-24
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Avellas
lvl.4
Flight distance : 29780 ft
  • >>>
Canada
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DJI Elektra Posted at 2018-4-30 01:23
Thanks for your update. Our engineers are working on that. And it will be optimized in the new firmware.

Hi Elektra;
It's now 6 Sep 2018 and I've still not seen a firmware update.
Any news on when this will happen?
Thanks,
Sam
2018-9-7
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Miked2111
lvl.4
Flight distance : 307904 ft
United Kingdom
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Hi All,
i have a similar problem, i have not used my p4p+ since the end of may.
When i turned it on and doing my per flight test, i found that i only have a blank map.
When i go to reload my offline maps for the uk, i only have maps for china.
is that the same type of problem you are all having or is this something different.

thanks
Mike
2018-9-29
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segrex_it
lvl.4
Flight distance : 78232 ft
Italy
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Can't resist.
2018-9-30
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MattB1973
lvl.2
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Mmm seems that Phantom 4 Pro Flyers have been forgotten about....

I now have a drone that I am very very cautious about flying because I can't trust the Software to be fully updated, if this isn't working what else is not up to Scratch?


2018-10-13
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Nick M
Second Officer
Flight distance : 506099 ft
United States
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Any updates or solutions to this problem?  My controller is doing the same thing.  I recently purchased it used, so I do not know the history of updates.  Your advice and expertise is welcomed.
2019-5-15
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