DMX_MLT
First Officer
Malta
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DJI Elektra Posted at 2018-5-1 01:55
Hi, all. We apologized for the inconvenience caused and we will try our best to solve this as soon as possible. Please keep us updated, if there is any new problem.
Dear Elektra,
The problem is this -
Version 4.2.12 Launched on Google Play for Android
When you have a NEW SPARK and you set it up for the first time, it is Locking the Drone and after everything is installed it is displaying the message - ''CANNOT TAKE OFF'' in the DJI GO4 App 4.2.12.
After hours hearing problems, and asking NEW SPARK OWNERS, I came up with the Solution -
1) Remove the Version 4.2.12 (Launched on Google Play)
2) Switch off Auto Updates
3) Restart Phone
4) Install old version 4.1.15
5) Setup the Spark Drone for First Time
6) Fly it for sometime
7) Wait a Few Days to see all is ok and do some Flights
8) If you want Upgrade back to 4.2.12 as Normal (I prefer setting AutoUpdates to Manual as this give me chance to Update with my Confirmation, but as the 4.2.12 is a Really Good Version and wish to Thank all DJI Support for helping us, its ok right now to Turn AutoUpdates on Google Play)
9) Make sure you have Firmware of Spark Updates / Remote / EACH Battery too.
10) Problem Solved.
Thats the only problem we encountered, just when SETTING UP the SPARK for the FIRST TIME, afterwards the Upgrading to 4.2.12 would not effect the Spark or LOCK IT.
What needs to be done is - Technicians must import the same procedure of Setting Up the NEW SPARK from v4.1.15 (Works Well) to the NEW VERSION v4.2.12 (Is Faulty). THATS ALL !
Please forward this to your Technical Support Team. I am an Ex IT Programmer, so I have some background about these Issues.
Thank you so much for the Help as always,
Darryl
DMX_MLT |
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