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gimbal suddenly adnormal at the sky
623 27 2018-5-1
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djiuser_kAffsceCWzWQ
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dear all mavic pro owner.did you have this and how to slove this problem.

For this video.Ian not sure crash something and out of control or gimbal suddenly auto reset than self calibration.

if any user have related experience.please tell me what can I do now.

May mavic pro just purchase less than 1 Month.

thanks for share the EXP.
https://www.dropbox.com/sh/mwpad7i4yq3m9fi/AAAceV5Jkx2YPOS_m23A2b8Wa?dl=0
2018-5-1
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integer
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Greece
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Hi! Send it back!
2018-5-1
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djiuser_kAffsceCWzWQ
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integer Posted at 2018-5-1 08:04
Hi! Send it back!

you mean sent it back DJI repair center?
2018-5-1
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integer
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djiuser_kAffsceCWzWQ Posted at 2018-5-1 08:09
you mean sent it back DJI repair center?

yes. where you bought it? is a hardware problem
2018-5-1
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Suren
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South Africa
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Looks like a gimble malfunction, send it back as advised above
2018-5-1
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M2Wair
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Sadly it's an issue that needs to be repaired by DJI so do send it back, start here https://www.dji.com/service/repair
2018-5-1
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djiuser_kAffsceCWzWQ
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does anyone have a same experience in Mavic Pro?
2018-5-1
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djiuser_kAffsceCWzWQ
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This toy I just buy with one Month.I send the email to enquire the problem and support feedback me it the gimbal fault.

I am a user from Hong Kong.

But unfortunately.The box of package show the information this product is selling to AU market not Asia.

Then.I checked for official web site and show the information to me my Mavic Pro is official retail store.

I feel headache
2018-5-1
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B1houdini
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djiuser_kAffsceCWzWQ Posted at 2018-5-1 15:43
does anyone have a same experience in Mavic Pro?

Had it only once. Gimbal reset
Thought it was a calibration problem since I did a calibration over a surveyors metal medallion . It was covered by the landing pad at the time.
Recalibrated and never had the gimbal rest since.
2018-5-1
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djiuser_kAffsceCWzWQ
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B1houdini Posted at 2018-5-1 17:55
Had it only once. Gimbal reset
Thought it was a calibration problem since I did a calibration over a surveyors metal medallion . It was covered by the landing pad at the time.
Recalibrated and never had the gimbal rest since.

any detail information how I can do reset for gimbal
2018-5-1
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B1houdini
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djiuser_kAffsceCWzWQ Posted at 2018-5-1 18:00
any detail information how I can do reset for gimbal

Are you still have the gimbal resetting problem or has it just stopped?
If it still is a problem then take the guys on the forums  advise and send it back to DJI for evaluation.

Have you tried to calibrate the Gimbal? If you haven't then there are a lot of instructions on YouTube that can help.
2018-5-1
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djiuser_kAffsceCWzWQ
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B1houdini Posted at 2018-5-1 18:09
Are you still have the gimbal resetting problem or has it just stopped?
If it still is a problem then take the guys on the forums  advise and send it back to DJI for evaluation.


sorry that I am the beginner.I don't know where is the calibration gimbal option place to.And I don't have a mavic pro on my hand now
2018-5-1
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djiuser_kAffsceCWzWQ
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B1houdini Posted at 2018-5-1 17:55
Had it only once. Gimbal reset
Thought it was a calibration problem since I did a calibration over a surveyors metal medallion . It was covered by the landing pad at the time.
Recalibrated and never had the gimbal rest since.

is that your mean power reset the mavic pro at the difference place and rise up again?
2018-5-1
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Kevin36
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djiuser_kAffsceCWzWQ Posted at 2018-5-1 22:40
is that your mean power reset the mavic pro at the difference place and rise up again?

Calibrate it under in DJI Go 4
2018-5-2
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djiuser_kAffsceCWzWQ
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Kevin36 Posted at 2018-5-2 02:21
Calibrate it under in DJI Go 4
[view_image]

thanks for help.I try it later when the mavic pro on my hand.
2018-5-2
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slimharry
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My gimbal failed as well, none of the rest or autocalibration fixed the issue. I am returning it to DJI tomorrow morning.
2018-5-2
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djiuser_kAffsceCWzWQ
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slimharry Posted at 2018-5-2 06:10
My gimbal failed as well, none of the rest or autocalibration fixed the issue. I am returning it to DJI tomorrow morning.

could you please share how you fail symptom?

share the customer experience ?
2018-5-2
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slimharry
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djiuser_kAffsceCWzWQ Posted at 2018-5-2 06:57
could you please share how you fail symptom?

share the customer experience ?

customer experience is OK, the chat was really receptionate on the fact that my gimbal didn'T function correctly..

Symptom is spread of 4-5 days
First day: gimbal acted weird in air and started to wobble, brought it to the ground and it didn't get fixed it..
Second day: a new attempt to try and fly it, it worked...then broke again at the end of the day so i stored it
Third day: it worked again but failed at the end and the last 2 days it was just stuck and not working.

The gimbal would just aggressively rotate upon turning on the aircraft giving a motor overload error..Tried resetting, recalibrating and it would get stuck at 31%. The gimbal doesn't do rotations like before to stabilizise the axel

Also, toggling portrait to landscape wouldn't work and the gimbal wasn't aligned with the sky'S horizon
2018-5-2
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djiuser_kAffsceCWzWQ
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slimharry Posted at 2018-5-2 07:29
customer experience is OK, the chat was really receptionate on the fact that my gimbal didn'T function correctly..

Symptom is spread of 4-5 days

your case is like of the flat cable broken
2018-5-2
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slimharry
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djiuser_kAffsceCWzWQ Posted at 2018-5-2 08:27
your case is like of the flat cable broken

possible. I'll update here once i get news from DJI. I'll be sending it tomorrow mroning
2018-5-2
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djiuser_kAffsceCWzWQ
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Kevin36 Posted at 2018-5-2 02:21
Calibrate it under in DJI Go 4
[view_image]

dears ,

I just found out where is the gimbal self calibration & also calculate the IMU sensor.

Hope that the problem improvement.

Try to fly up to function test .

Many thanks for forum brother & sister give me solution.
Screenshot_2018-05-02-23-59-38-201_dji.go.v4.png
Screenshot_2018-05-02-23-59-26-978_dji.go.v4.png
2018-5-2
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djiuser_kAffsceCWzWQ
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slimharry Posted at 2018-5-2 08:28
possible. I'll update here once i get news from DJI. I'll be sending it tomorrow mroning

best wish
2018-5-2
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DJI Diana
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djiuser_kAffsceCWzWQ Posted at 2018-5-2 08:33
dears ,

I just found out where is the gimbal self calibration & also calculate the IMU sensor.

Hi, glad to know that you have calibrated the gimbal and the IMU successfully, hope everything is fine. Please try to fly it, if there is any further issue, please feel free to let us know, we'll here for help.
2018-5-6
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DJI Diana
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slimharry Posted at 2018-5-2 08:28
possible. I'll update here once i get news from DJI. I'll be sending it tomorrow mroning

Hi, I'm sorry to hear about the issue that you are experiencing. Hope everything will be fine soon. If there is anything else we can assist you with, please feel free to let us know, we'll here for help. Thanks!
2018-5-6
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djiuser_kAffsceCWzWQ
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DJI Diana Posted at 2018-5-6 00:10
Hi, glad to know that you have calibrated the gimbal and the IMU successfully, hope everything is fine. Please try to fly it, if there is any further issue, please feel free to let us know, we'll here for help.

yes! I founded it and complete the calibration . But my mavic pro is refund by local reseller because of I buy care refresh but DJI say to me the contract of care refresh is successful registration but not effective.This incident made me reflect on the whole picture of DJI Company.
2018-5-6
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slimharry
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djiuser_kAffsceCWzWQ Posted at 2018-5-2 08:27
your case is like of the flat cable broken

My drone is being repaired for free (under warranty). I guess damaged assessment indicated it was manufactor defect. Can't wait to get it back!!!!
2018-5-16
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slimharry
First Officer
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Got my drone back and is flying like a charm! Debating if i should get the care refresh
2018-5-30
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Tony Po
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nice! the problem complete solve.enjoy fly
2018-5-30
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