dwin1977
lvl.3
Flight distance : 2730026 ft
United States
Offline
|
DJI Diana Posted at 2018-5-8 19:18
Hi, I'm sorry to hear about the issue that you are experiencing. Could you please check if there is an error message? If yes, please show us the screenshot, we'll look into it. At the same time, in order to do the troubleshooting, could you please try a different mobile device? If there is any further issue, please feel free to let us know, we'll here for help.
Thank you so much for the reply. There are no error messages. The different mobile device is a Samsung Galaxy 7 running the latest version of the app and both craft work flawlessly. I know that points us to the mobile device (Galaxy Tab) but I can get the Pro to work with the older version of the software and the Air with the newer version. But just not both with any one version. So that tells me the tablet has the ability but the software isn't compatible. So...the next question/concern: If I spend the money on a "preferred" mobile device, will I find with some upcoming upgrade that the mobile device will no longer be compatible? Are mobile device upgrades required periodically with software updates? That could get expensive. |
|