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16 days have gonne by and nothing happens
354 5 2018-5-9
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fansee63af0d
lvl.1
Flight distance : 121437 ft

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Hi,

Why is my order #016869179570 not being shipped? I will move from the current location in USA to Brazil in 4 weeks,I must get my stuff before then but I no action being taken.
2018-5-9
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fansf592d81c
lvl.1
Flight distance : 7411 ft
Canada
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Ha. Goooood luck. It took me 5 MONTHS before my case was resolved and my repaired drone was shipped back. Horrible customer service.
2018-5-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to have kept you waiting, the correct order number should be 0016869179570, the shipping was delayed because of Mavic RC Cable (Type-C connector), the estimated shipping date when you placed the order is 10-15 business date after the payment confirmation, we have informed the Sales Team to speed up the shipping, please check the tracking number later, hope you will receive them soon.
2018-5-9
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fansee63af0d
lvl.1
Flight distance : 121437 ft

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Thanks a lot, I was just informed that my order was shipped, hot a traking number too.
2018-5-10
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DJI Thor
Administrator
Flight distance : 13602 ft
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fansee63af0d Posted at 2018-5-10 05:27
Thanks a lot, I was just informed that my order was shipped, hot a traking number too.

Good to hear, should you have any further questions, please feel free to contact us at any time, we're glad to help.
2018-5-10
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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That's awesome . Thanks DJI for escalating this fellows drone return. ;-)


RedHotPoker
2018-5-13
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