Battery not charging in a brand new Mobile 2
2452 3 2018-5-10
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Cesar Castello
New

Brazil
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I've just received a DJI Osmo Mobie 2. Plug it to an iPad USB charger for hours and it did not charge. Switched to a iPhone 8 charger and the result was the same.
Only one white led is blinking, and the green light is always on. I brought it to Brazil, Rio de Jnaeiro, and I don't know if it can be repaired here in warranty.
Apreciate any support.
Thank you


2018-5-10
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DJI Elektra
DJI team
Hong Kong
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Sorry for the trouble you encounter. Please contact our support and start a case: http://www.dji.com/support Where did you buy your OSMO Mobile 2? You can also bring it back to the seller for exchange.
2018-5-10
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LouisP
Second Officer
Flight distance : 41952 ft
United States
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When I got my mobile 2 the battery was flat dead... plugged it into a random charger and nothing happened over two hours.   Switched it to a 2amp charger and eventually the second light started to blink then the battery finally charged.    First charge took a LONG time..   it has been fine ever since then.   
2018-5-11
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YeahNope
lvl.3
Canada
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Give a read to this post. While all USB chargers and ports provide the same voltage, not all USB chargers and ports can provide the same amperage.


And it's amperage radically affects charging speed. Low amp port or charger = slow charging.


https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=134788&pid=1308764&fromuid=1672419
2018-5-11
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