EdisonW1979
Second Officer
Flight distance : 1535679 ft
Canada
Offline
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So...
The rumours I've heard about DJI support being deplorable from other forum members here was well justified...
After sending them nearly 2GB of logging data directly off my drone, pointing them to this forum thread for cross referencing data, their support rep kept providing responses which seemed like he was reading off a script, didn't want to put me in touch with what he called their "Service team" to go over the logs, didn't want to acknowledge the software issues, and insisted they won't do anything until they get my drone for "repairs", when there was no damage. They couldn't even tell I was in Canada, thinking I was in the US!
If DJI is considered the best drone company, or the Apple of drones, they SERIOUSLY need to work on their support, as it's the polar opposite of what it should be. I'm frankly disgusted by the support I received, that a company who sells products this expensive, with this much potential to cause damage and/or injury, has such poor support.
It's making me regret buying anything with DJI's logo on it...
Hopefully one of the DJI admins here will agree to take my logs directly to the engineers and either tell me what they find, or at least acknowledge whether the issues I've been experiencing are the same as Brantel's, and being related to the latest .0400 firmware. |
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