Hello purchased a dji osmo 2 I noticed the lock mode does not work, when the lock mode is one I noticed the gimbal still mover and is not fixed in place

What do you mean by Lock Mode? Are you referring to Free/Follow Modes?

Hi, there. You mean the you press the trigger to lock the camera and it does not work, right? Any message from the app? Please shoot a video of the situation for further check.