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Online Repair Request site down?
790 11 2018-5-15
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rnab858
lvl.1
United States
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Hi,

I've been trying to Submit an Online Repair Request for the last 3 days in order to replace my Spark, but I keep getting this notice that the website is under maintenance. I'm in the US and it's past May 14 15:00 when services are expected to resume. Is anyone else still seeing this?

Thanks in advance!

                                                                                                      
We are updating our website and will be back soon.
Services are expected to resume at:
China : May. 15th, 06:00 (GMT+8)
United States & Canada : May. 14rd, 15:00 (GMT-8, PDT)
Europe : May. 15th, 00:00 (GMT+1, CEST)
Japan & KOREA : May. 15th, 07:00 (GMT+9)
Australia : May. 15th, 08:00 (GMT+10, AEST)

2018-5-15
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Robshaw
lvl.2
Flight distance : 43537 ft
United Kingdom
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I've tried today and hoping it will be back online at 0000 tonight
2018-5-15
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rnab858
lvl.1
United States
Offline

Robshaw Posted at 2018-5-15 11:48
I've tried today and hoping it will be back online at 0000 tonight

Thanks Robshaw. I just called Customer Service and they said try again in 24 hrs :/
2018-5-15
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

rnab858 Posted at 2018-5-15 12:22
Thanks Robshaw. I just called Customer Service and they said try again in 24 hrs :/

Hi, I'm so sorry for all the inconvenience caused, please try it again later, if there is any further issue, please feel free to let us know, we're glad to help. Hope everything will be fine soon, thanks!
2018-5-15
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Robshaw Posted at 2018-5-15 11:48
I've tried today and hoping it will be back online at 0000 tonight

Hi Robshaw, sorry for the inconvenience. Hope everything is fine now, if there is anything else we can assist you with, please feel free to let us know.
2018-5-15
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rnab858
lvl.1
United States
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DJI Diana Posted at 2018-5-15 18:29
Hi, I'm so sorry for all the inconvenience caused, please try it again later, if there is any further issue, please feel free to let us know, we're glad to help. Hope everything will be fine soon, thanks!

Thanks DJI Diana. Site is still down though I'll try again tonight.
2018-5-16
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KrisMinnear
lvl.4
Flight distance : 5789544 ft
United States
Offline

I was able to get the online repair request just a few minutes ago.  Got my case number and printed my UPS label.  On the error page that says "404", there is some Chinese writing highlighted in blue.  If you select that, it will take you to another page where you can select "SUBMIT A REPAIR REQUEST" and then go from there.
You're welcome!  
2018-5-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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rnab858 Posted at 2018-5-16 09:19
Thanks DJI Diana. Site is still down though  I'll try again tonight.

Can you please try another browser or refer to Kris's suggestion to see if it works?
2018-5-16
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rnab858
lvl.1
United States
Offline

DJI Mindy Posted at 2018-5-16 20:19
Can you please try another browser or refer to Kris's suggestion to see if it works?

Thanks all, I can get into the Service Request site now, but when I try to enter my contact info/address nothing happens when I hit Submit, and I'm pretty much stuck at that point. I've tried two different browsers, Chrome and IE. Any ideas?

Thanks in advance!
2018-5-16
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

rnab858 Posted at 2018-5-16 21:26
Thanks all, I can get into the Service Request site now, but when I try to enter my contact info/address nothing happens when I hit Submit, and I'm pretty much stuck at that point. I've tried two different browsers, Chrome and IE. Any ideas?

Thanks in advance!

Sorry for the troubles, if the online repair request still cannot be submitted, please contact our support team to create a ticket manually.
2018-5-16
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rnab858
lvl.1
United States
Offline

DJI Mindy Posted at 2018-5-16 22:25
Sorry for the troubles, if the online repair request still cannot be submitted, please contact our support team to create a ticket manually.

I tried one more time with another browser, Firefox, and it worked. I was able to submit a repair/replacement request and was provided a Case #. Thanks again to everyone for all their help!
2018-5-17
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

rnab858 Posted at 2018-5-17 08:42
I tried one more time with another browser, Firefox, and it worked. I was able to submit a repair/replacement request and was provided a Case #. Thanks again to everyone for all their help!

Glad to know it works in the end, hope everything goes smoothly, should you have any questions, please feel free to contact us, we’d love to help.
2018-5-17
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