My Mavic Pro is undergoing surgery



Great to see the progress of the repair almost real time
That gives good confidence!

Who is the repair center that sends you photos?

Bob Brown Posted at 2018-5-18 02:07
Who is the repair center that sends you photos?

They added a repair picture to my case.
DJI has a special repair site where you can monitor the progress and apparently they also add a picture there.

Good to hear. Soon you'll be back in the air.

Montfrooij Posted at 2018-5-18 02:09
They added a repair picture to my case.
DJI has a special repair site where you can monitor the progress and apparently they also add a picture there.

Impressive. Nice to see a positive from DJI repair.

chiplifter Posted at 2018-5-18 02:11
Good to hear. Soon you'll be back in the air.

Big smile

Bob Brown Posted at 2018-5-18 02:12
Impressive. Nice to see a positive from DJI repair.

Yes indeed!

Great update

A CW Posted at 2018-5-18 02:27
Great update

100% agreed
Fingers crossed all goes well!

I’m sure it will mate - keep us updated on the progress

Nice update, you'll be in the air in no time. great news indeed.

Still waiting on mine to finish damage assessment 3 days now, ahh hello it's the gimbal, repair it lol

A CW Posted at 2018-5-18 02:32
I’m sure it will mate - keep us updated on the progress

I will. Very excited about it!

M2Wair Posted at 2018-5-18 02:33
Nice update, you'll be in the air in no time. great news indeed.

Still waiting on mine to finish damage assessment 3 days now, ahh hello it's the gimbal, repair it lol

I most certainly hope so!

Cool.  Doesn't look like it's on any kind of life support so should pull through.

Far_North Posted at 2018-5-18 03:44
Cool.  Doesn't look like it's on any kind of life support so should pull through.

It's 'just' the GPS module.....

Should be flying soon! ;)

I LOVE YOU DJI lol

GoldenSun Posted at 2018-5-18 04:06
Should be flying soon! ;)

Let's hope so!

M2Wair Posted at 2018-5-18 04:26
I LOVE YOU DJI lol

[view_image]

Wow, that is nice.
Did you also have a picture of the repair?

Montfrooij Posted at 2018-5-18 04:43
Wow, that is nice.
Did you also have a picture of the repair?

No not yet, or that I can see lol I was too happy running around jumping and shouting to see anything

M2Wair Posted at 2018-5-18 04:46
No not yet, or that I can see lol I was too happy running around jumping and shouting to see anything

Yes, I can feel that too!

M2Wair Posted at 2018-5-18 04:46
No not yet, or that I can see lol I was too happy running around jumping and shouting to see anything

There is even a pull down menu in the 'under repair' status that shows what they have done already.

Montfrooij Posted at 2018-5-18 04:50
There is even a pull down menu in the 'under repair' status that shows what they have done already.
[view_image]

Found it but no Pictire lol doesn't matter it's being repaired and will be back in time for my project so I am extremely happy.

Wow, cool. Nice of the shop to show you whats up. Maybe DJI has been listening. I have heard several good service/support experiences recently.

I sent mine to DJI a couple weeks ago after a bad experience with another shop and it took about 10 days round trip, including shipping time. They sent me the diag which i agreed to. The next day i got an email saying they shipped my drone. Only the serial number of the one i got back was a brand new MP built in 4-2018, not the original from 1-2017, or a refurbished. Nice surprise as i was not protected with Refresh or  warranty. Thank you DJI. Back in the air with a new MP.

M2Wair Posted at 2018-5-18 04:57
Found it but no Pictire lol doesn't matter it's being repaired and will be back in time for my project so I am extremely happy.

True.  
That is wat counts!

HyLenz Posted at 2018-5-18 05:03
Wow, cool. Nice of the shop to show you whats up. Maybe DJI has been listening. I have heard several good service/support experiences recently.

I sent mine to DJI a couple weeks ago after a bad experience with another shop and it took about 10 days round trip, including shipping time. They sent me the diag which i agreed to. The next day i got an email saying they shipped my drone. Only the serial number of the one i got back was a brand new MP built in 4-2018, not the original from 1-2017, or a refurbished. Nice surprise as i was not protected with Refresh or  warranty. Thank you DJI. Back in the air with a new MP.

Good to hear!   

Montfrooij Posted at 2018-5-18 04:43
Let's hope so!

Fingers crossed!

And now with UPS for return journey home Way to go DJI

it's nice to see positive information about DJI support.  I haven't read that a lot.

3-D Posted at 2018-5-18 08:43
it's nice to see positive information about DJI support.  I haven't read that a lot.

To be honest, I have yet to have an issue with DJI, from what I have seen they have bent over backwards to help people, so top marks from me.  

GoldenSun Posted at 2018-5-18 07:05
Fingers crossed!

All of them

3-D Posted at 2018-5-18 08:43
it's nice to see positive information about DJI support.  I haven't read that a lot.

True.
Nice to experience this!

M2Wair Posted at 2018-5-18 08:48
To be honest, I have yet to have an issue with DJI, from what I have seen they have bent over backwards to help people, so top marks from me.

Good to hear!

Glad to know that, hope you can receive your drone back soon, have a nice day!

I wish a speedy recovery!

Well got notification mine is homeward bound. So a little European tour before he gets back.

M2Wair Posted at 2018-5-19 00:45
Well got notification mine is homeward bound. So a little European tour before he gets back.

Great to hear!

I have never seen inside a Mavic before doesn’t seem to be much
inside considering everything they can do

DJI Diana Posted at 2018-5-19 00:17
Glad to know that, hope you can receive your drone back soon, have a nice day!

Thanks a lot. It is looking good indeed!

Wachtberger Posted at 2018-5-19 00:38
I wish a speedy recovery!

Sure was.
Now hope the rest of the process goes that fast too!