Michel_brasil
lvl.1
Flight distance : 116791 ft
Offline
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It's friends see the response that DJI support has given me. Unfortunately I bought a two battery with only a few months and with few loads, very disappointed with DJI, and today I entered a site of researches and complaints here in Brazil about any company and DJI does not respond to customers from Brazil unfortunately leaving their without warranty and support. It will be a case of rethinking if DJI is worth even having in Brazil, since in other countries the laws are more severe with the manufacturers of products.
Kevin Blonie (Support)
5 月 23 日 CST08: 13
Dear Michel,
A pleasant day to you!
Thank you for your response.
We truly understand your sentiment about the battery. However, as much as I want to help you with the two swollen battery. We are just following our after-sales policy. What we mentioned on my previous email, we regret to inform you that based on the information provided indicates that the batteries are outside the warranty period (6 months).
Because of the structure of battery, it can not be repaired. If it is out of warranty and indeed dead. We recommend that you purchase a new battery from an authorized DJI dealer or the DJI Online Store or you may contact us at support@dji.com.
We humbly ask your patience and kind understanding about this matter.
Have a great day.
You will receive an email survey two days after this email if not answered. If you happen to be away and will not be able to answer this email timely, please disregard the survey and reply to us directly.
Best Regards, |
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