Hi DJI Forum,

I recently purchased a DJI Osmo Mobile 2 which I am using with my Apple iPhone 6 Plus. I am also using the DJI Go App.

When using the DJI Go app to record video I notice significant image delay on the screen which is also observed during playback.

I have also undertaken tests using video recording in FiLMiC Pro app and the inbuilt iOS video recording app. When using these two apps no video delay/lag is experienced either live on screen or during playback.

I have read in a couple of forums this is to do with the phone sensors however given it doesn't occur in these two other apps it appears this is a software issue with the DJI Go app.

Can anyone help with this or advise if DJI are investigating this?

Thanks in advance.

Hexguy

Hexguy, may I have the APP version and firmware version of your Osmo Mobile 2? Have you tried to re-install the APP (please backup the pictures/videos before uninstall)?

DJI Mindy Posted at 2018-5-21 06:39
Hexguy, may I have the APP version and firmware version of your Osmo Mobile 2? Have you tried to re-install the APP (please backup the pictures/videos before uninstall)?

Hi DJI Mindy,

The firmware version is: 2.2.0.30
APP: 02 is: 3.1.34(2898)
Gimbal : 04 is: 02.00.00.15 00.00.00.13

Hope this is of assistance to you. Please let me know if you need anything else.

Hexguy

Hexguy Posted at 2018-5-21 13:07
Hi DJI Mindy,

The firmware version is: 2.2.0.30

Thank you for providing the information, we will forward your concern to our engineers and we will inform you as soon as we received a feedback from them and also to protect your credentials here I sent a personal message to you, Kindly check your inbox.

DJI Tony Posted at 2018-5-22 12:33
Thank you for providing the information, we will forward your concern to our engineers and we will inform you as soon as we received a feedback from them and also to protect your credentials here I sent a personal message to you, Kindly check your inbox.

I have replied to your PM. I hope to hear from you soon.

Hexguy Posted at 2018-5-22 14:11
I have replied to your PM. I hope to hear from you soon.

I already received it. Thanks!

DJI GO v3.1.38 has been released, could you please have a try?

DJI Mindy Posted at 2018-5-22 22:32
DJI GO v3.1.38 has been released, could you please have a try?

I have DJI Go v3.1.38 running and the problem seems even worse. I tested again using iOS built in camera app and it does not occur using that so it definitely seems a software issue with DJI Go app still.

Hexguy Posted at 2018-5-23 00:03
I have DJI Go v3.1.38 running and the problem seems even worse. I tested again using iOS built in camera app and it does not occur using that so it definitely seems a software issue with DJI Go app still.

Your feedback will be forwarded to our engineer to look into, may I have the iOS system version as well? Thanks.

DJI Mindy Posted at 2018-5-24 04:17
Your feedback will be forwarded to our engineer to look into, may I have the iOS system version as well? Thanks.

The iOS version is 11.3.1

Same Problem

fans37694726 Posted at 2018-6-27 12:31
Same Problem

I have now bought an iPhone X and it works perfectly. I think the older model iPhones just can't keep up with the processing requirements of the vision being captured.

It works like a charm now I have upgraded.

Expensive fix though unfortunately.

I have same problem,  I didn't use it for a while and now it is delaying video when I am filming. Same mobile...