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DJI Care Refresh Renewal
3676 6 2018-5-21
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iFlyKid
lvl.2
United States
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Hi all,
I'm trying to renew my DJI Care Refresh but when I enter my Aircraft S/N it gives me an error in red "System error. Please contact DJI Support to purchase this service."
How do I proceed?
2018-5-21
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Far_North
First Officer
Flight distance : 278379 ft
Canada
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Isn't DJI Care Refresh a one time thing?
2018-5-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Far_North Posted at 2018-5-22 03:34
Isn't DJI Care Refresh a one time thing?

We have released DJI Care Refresh+ which offers you the chance to renew your Care Refresh by extending its coverage for one more year, providing one more opportunity to replace your damaged DJI product for a small additional charge.
Please check more details here: https://www.dji.com/service/djic ... ndsite&from=nav
2018-5-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please PM me your serial number so that I can have a try?
2018-5-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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DJI Care Refresh + can only be purchased if:
1) DJI Care Refresh has already been purchased.
2) DJI Care Refresh has not yet expired.
3) There is at least one product replacement left under DJI Care Refresh.

I checked the serial number you sent to me via PM, it wasn't bound to DJI Care Refresh. Please check here: https://repair.dji.com/en/djicare/coverage GTScreenshot_20180523_113920.png
2018-5-22
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iFlyKid
lvl.2
United States
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Yes because my DJI Care has expired. That's the reason why I wish to extend it. How do I do so?
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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iFlyKid Posted at 2018-5-23 23:59
Yes because my DJI Care has expired. That's the reason why I wish to extend it. How do I do so?

I see, please contact us via Facebook Messenger @DJISupport and film a drone verification video following the DJI support specialist’s instructions. After DJI Care Refresh + is purchased, the service will take effect automatically.
2018-5-24
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