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Lost Phantom 2 vision+ after Firmware update.
2978 13 2014-11-1
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christianwester
lvl.1

Netherlands
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I owned a DJI Phantom 2 vision+ for 3,5 months untill this morning I updated my phantom with the new firmware that was released this week. This morning i started the phantom, waited untill it had enough GPS sattelites, started the engines, took off and from that moment i lost al the controls. It flew away and crashed into a canal 50 meters further away. I never had a single problem before the update! One of the weird things was that it crashed into the water under an angle of 45 degrees. I calibrated the compass what should have kept the phantom in a 'flat' position. The phantom now lays on the bottom of the canal that has a depth of 15 meters. I'm desperate and don't know what to do. The proof is gone. 1100 euros are gone.. And i suspect that DJI will say that is my own fault while i'm really sure it's the fault of the new firmware update. As said.. before the update i never had any problem. And today i didn't do something else than i did before..
I wonder if there are more users that had the same problem.. I would like to know what they did and if they where supporterd by DJI..

With kind regards,
Christian Westerink
2014-11-1
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robbin.bergqvis
lvl.3
Flight distance : 59839 ft

Croatia
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Reports like this is hailing in after the update.
Did you do the advanced calibration after the update?
2014-11-1
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robbin.bergqvis
lvl.3
Flight distance : 59839 ft

Croatia
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Are you from Sweden?
Your surname sounds swedish.
2014-11-1
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christianwester
lvl.1

Netherlands
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I did the normal calibration after the update in the same way i did it before.

No i'm from the Netherlands.
2014-11-1
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robbin.bergqvis
lvl.3
Flight distance : 59839 ft

Croatia
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Maybe im out of my depth here, (like your phantom)   
Sorry

But i think the normal calibration only is for the compass, and the advanced is for the computer to get all the Z and Y angles of the copter.
So if you have bad Z and Y angles the copter dont know what is level anymore.
2014-11-1
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robbin.bergqvis
lvl.3
Flight distance : 59839 ft

Croatia
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When you launched, did the copter go straight up and then away?
Or did it bank away directly when you gained up the throttle?
2014-11-1
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christianwester
lvl.1

Netherlands
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I only pushed the left stick up to lett it take off. After it took off it followed his own way into the canal.
2014-11-1
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jruss1966
lvl.1

United States
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Sorry to hear about your P2VP. I haven't updated yet and think I am going to hold off a bit now after reading your post. Thanks and sorry again.
2014-11-1
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nicodevries1983
lvl.1

Netherlands
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Hi Chris im from holland too, exact same situation exact same problem. See my topic here

http://forum.dji.com/forum.php?m ... age%3D1&lang=en
2014-11-1
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away-point
lvl.4

United States
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I know that horrible feeling all too well.  Sorry!  
2014-11-1
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christianwester
lvl.1

Netherlands
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Nico wil je me even opzoeken op Facebook? als je zoek op Christian Westerink dan kan je me vinden. Ik wil het er niet bij laten zitten...
2014-11-1
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wpphoto
lvl.1

Puerto Rico
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Similar situation for me, I updated my Phantom 2  V + with the new firmware that was released this week. Today I Fly hovering near me with 60% percent of battery and never indicates low battery warning on my phone, lose over 60% of battery charging in seconds and crashed about 5 feet altitude. Gimbal and Ribbon Cable broken. It is impossible a new battery with 98% of life and 13 flights did this. Batteries are original DJI and was updated with the new firmware. I never had a single problem before the update!
2014-11-1
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robbin.bergqvis
lvl.3
Flight distance : 59839 ft

Croatia
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wpphoto@onelink Posted at 2014-11-2 11:49
Similar situation for me, I updated my Phantom 2  V + with the new firmware that was released this w ...

When i hear things like this i get angry..
Why did i do the frikkin update.
Just days after release the forum fills up with scary stuff.
What is happening?
2014-11-2
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micbarton
lvl.1
United States
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Would you mind mentioning the exact firmware version number.  I want to wait until a see at least a later version.  I would hope that dji would pull the update back until this issue is root caused and resolved.
2014-11-8
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