Pond
lvl.1
Flight distance : 4255 ft
United States
Offline
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Hey Guys,
I've been reading more and more instances of Sparks getting disconnected mid flight. I wish I saw these more before I purchased mine!
Anyone have thoughts on this?
This happened shortly after I updated the firmware. As you can see, I'm not very far from my location, and the drone was in RTH mode. It was out of sight, though just barely. I also had ample battery life and signal when my Spark suddenly disconnected from my remote. Immediately, my wife and I searched the area it was last said to be, also using the Find my Drone's last coordinates, but while searching the area and surroundings for two hours, it couldn't be found.
When I contacted DJI about it, they offered 30% off a new Spark, but I feel like given the circumstances (and that this appears to be an issue with the Spark drones) that they should offer a full refund or replacement. I've gone in circles with DJI Customer Service between all platforms (phone, chat, email) and all the while being told a manager will call me, but they have not, only responding through email.
The reason's they've listed after several emails (initially telling me that they could not determine what caused this) don't seem to pertain to the situation, and when I mentioned that I feel like this might need legal action, the response was as follows:
"There are many possibilities which will lead to the interruption of the flight record. For example, if there was obstacles or interference blocking the remote signal, disconnection may happen; the record also will be interrupted if the USB cable between your mobile device and the remote controller loose; or it also has something to do with the mobile device itself, and there are many other reasons which I will not list here. But all of these doesn’t indicate the aircraft itself malfunctioned. Due to the interruption of the record, the cause was not recorded, but it can be verified from the record that there was no malfunction found before the record was cut off.
We are taking your case seriously. And we could answer your inquiries for this case. But the policy is the policy and the fact is the fact. We could only offer the related solution based on the result of analysis and our after-sales policy.
We respect your decision if you want to legal action, although we don't expect it."
I wasn't using a cable at all, and it was in a relatively clear area very close to me when the drone disconnected. I don't see how this is acceptable, especially with an issue that is becoming more and more common. I'm curious to hear more thoughts on the matter.
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