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Can't Renew Care Refresh
599 3 2018-5-24
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fans867a9348
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Flight distance : 25571 ft
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I received an email today that said I had 7 days to renew my Care Refresh for my Mavic Pro. It expired today. However, where ever I go - trying multiple times - It says basically I am not eligible or contact Product support, which leads me to the same messages when I click on Submit. I have never had a claim during the past year.

How do I contact support to buy the renewal?

Thanks in advance.
2018-5-24
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DJI Stephen
Super Moderator

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Good day. I am sorry to know that you are having problems in renewing your DJI Care Policy. I can give you another way on how you can contact DJI Care support to renew your policy.  All you need to do is to send an email to djicare@dji.com. The email should contain the following: your intent of renewing your DJI Care policy, the serial number of your drone & pictures or video of the drone. Thank you.
2018-5-24
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fans867a9348
lvl.2
Flight distance : 25571 ft
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Thanks so much!
2018-5-24
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DJI Susan
Administrator

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Our pleasure! Should there is any further question, feel free to contact us, we'll be here all the time.
2018-5-24
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