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Problem Zenmuse X5
884 5 2018-5-25
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Bruno Soares
lvl.2

Brazil
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After a crash of the Inspire 1 Pro X5, the flat cable was replaced by another original, but then I turned on the X5 and only turns the Yaw as shown in the attached video. Um, do you know what this problem might be?
It shows the image on the ipad, but it gets crazy like the video shows.



2018-5-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Bruno, it would be better to send in the device to the official repair center for further evaluation and repair service, the team will help you out.
2018-5-27
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Bruno Soares
lvl.2

Brazil
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DJI Mindy Posted at 2018-5-27 22:54
Bruno, it would be better to send in the device to the official repair center for further evaluation and repair service, the team will help you out.

I'm in Brazil, what is the shipping process and where should I send it?
2018-5-28
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DJI Tony
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Bruno Soares Posted at 2018-5-28 08:01
I'm in Brazil, what is the shipping process and where should I send it?

May I know where did you purchase your Zenmuse X5 camera?
2018-5-28
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Bruno Soares
lvl.2

Brazil
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DJI Tony Posted at 2018-5-28 09:44
May I know where did you purchase your Zenmuse X5 camera?

I bought the semi-new camera, so I do not have a receipt for it.
2018-5-28
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DJI Mindy
Administrator
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Bruno Soares Posted at 2018-5-28 12:51
I bought the semi-new camera, so I do not have a receipt for it.

Please contact your seller to see if they can help, there are also some recommended repair centers, if they are unable to help repair the camera, the device will need to be sent to DJI official repair center in NA, if so, please contact our support team to start a ticket, the team will guide you to send in.
2018-5-29
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