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DJI Assistant 2 not connecting
3240 14 2018-5-26
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Trailblazer5715
Second Officer
Flight distance : 1397336 ft
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I have downloaded DJI Assistant 2 v1.2.4 onto my Windows 8 PC but it will not see my Mavic Air or the RC. When I look at hardware in the control panel indications are missing or unrecognized drivers. Any ideas what the correct drivers are and where I can get them (or any other ideas)? I have already tried an uninstall and  reinstall of DJI Assistant 2. Thanks for any help you can provide.
2018-5-26
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Suren
Captain
Flight distance : 7737779 ft
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South Africa
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Try another usb cable or another pc
2018-5-26
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Trailblazer5715
Second Officer
Flight distance : 1397336 ft
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I don’t have another PC to try but will try a different cable although this cable does transfer images and videos. Thanks.
2018-5-27
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DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry to hear the difficulties. I will forward you a driver for trying if you are interested in. Please let me know if you would like to try. Thank you.
2018-5-27
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Trailblazer5715
Second Officer
Flight distance : 1397336 ft
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Yes I would like to try another driver. Thanks.
2018-5-28
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saviour
First Officer
Flight distance : 604203 ft
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DJI Thor Posted at 2018-5-27 22:47
Sorry to hear the difficulties. I will forward you a driver for trying if you are interested in. Please let me know if you would like to try. Thank you.

Could you send it to me too please?
2018-5-28
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DJI Thor
Administrator
Flight distance : 13602 ft
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Trailblazer5715 Posted at 2018-5-28 03:42
Yes I would like to try another driver. Thanks.

The driver is sent via DM. Please connect the RC to the PC and keep the RC powering on when installing the driver. Then restart the DJI Assistant 2 and the RC and connect again. See if it helps.
2018-5-29
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DJI Thor
Administrator
Flight distance : 13602 ft
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saviour Posted at 2018-5-28 04:42
Could you send it to me too please?

Yes, I had sent the driver via DM. Please refer to my reply on 7#. Hope it works for you.
2018-5-29
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Trailblazer5715
Second Officer
Flight distance : 1397336 ft
United States
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DJI Thor Posted at 2018-5-29 19:54
The driver is sent via DM. Please connect the RC to the PC and keep the RC powering on when installing the driver. Then restart the DJI Assistant 2 and the RC and connect again. See if it helps.

Thanks for the link and instructions. I was finally able to try it and was successful connecting to my Mavic Air and completing a calibration but the RC was not recognized. This accomplished my goal of calibration but would consider it a plus if it would also connect to the RC. Thanks.
2018-6-3
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DJI Thor
Administrator
Flight distance : 13602 ft
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Trailblazer5715 Posted at 2018-6-3 06:32
Thanks for the link and instructions. I was finally able to try it and was successful connecting to my Mavic Air and completing a calibration but the RC was not recognized. This accomplished my goal of calibration but would consider it a plus if it would also connect to the RC. Thanks.

If you had tried the RC driver I provided but it doesn't work, you might need to check the driver of your PC. Or you can try another PC if it is convenient.
2018-6-4
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joe_gadget
Second Officer

Australia
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Same - mavic recognised but not the controller. had to update the controller via wifi.
2018-6-4
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DJI Thor
Administrator
Flight distance : 13602 ft
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joe_gadget Posted at 2018-6-4 05:11
Same - mavic recognised but not the controller. had to update the controller via wifi.

Update the RC via WiFi also works. I had also PMed you the link to the driver just in case you need it. Please refer to my reply on7# when installing it. Thank you for your attention.
2018-6-6
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Jerkman
Second Officer
Flight distance : 197054 ft
United States
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I am trying to connect my Phantom 4 Pro V2.0 to the DJI Assistant 2 application but am also having no luck.  I am seeing a message that my Phantom's vision system needs to be recalibrated.  I've tried on two Macs and also on a Windows VM with no luck.  I see the message that says I need to plug my device in, which I do, and the message never goes away.  I am able to browse files on the Phantom's memory card through the connection.  Any ideas?
2018-8-30
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Jerkman
Second Officer
Flight distance : 197054 ft
United States
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Jerkman Posted at 2018-8-30 08:43
I am trying to connect my Phantom 4 Pro V2.0 to the DJI Assistant 2 application but am also having no luck.  I am seeing a message that my Phantom's vision system needs to be recalibrated.  I've tried on two Macs and also on a Windows VM with no luck.  I see the message that says I need to plug my device in, which I do, and the message never goes away.  I am able to browse files on the Phantom's memory card through the connection.  Any ideas?

OK, the problem was that I was using the incorrect version of the Assistant 2.0 program.  I didn't realize that there were different versions for the different models.  As I'm flying a Phantom 4 Pro V2.0, I needed to grab the Assistant version from https://www.dji.com/phantom-4-pro-v2/info#downloads

Stupid mistake, I know....
2018-8-30
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djiuser_L5eXMdiRkK7R
New

Seychelles
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Hi
I'm currently using window 8 and I have downloaded the mavic assitance 2 for my mavic 2, but the window is not recognise my drone.
Any idea. Please
2018-12-3
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