Matthew Dobrski
First Officer
Flight distance : 1831050 ft
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Jeff Shoults Posted at 2018-5-29 05:44
DJI Mindy, I completely understand. However we are attempting to use your product more than a kilometer underground to provide LiDAR scans for the mining sector. The barometric sensor appears to have a limit and we are guessing that the limit is set to about 110KPa. I completely understand that our requirements are outside the 'typical' use case for your drone but after discovering this limitation we are left with two options: 1. Find a work-around or 2. Change to a non-DJI platform.
After spending a considerable amount of money and development time getting to this point we would much rather find a work-around. Perhaps you could send this 'up the chain' and DJI could finally take us seriously and help us make their products work for us instead of falling back on the mantra of "This is not recommended". With very little effort on DJI's part we could solve the challenges we face and tap into an entire market that is looming on the underground horizon. Forgive my bluntness, but we are going forward with or without DJI and we would rather be partners in innovation since you make a fantastic product. This would be an easy home-run for your Dev department and would provide a massive return on investment for your time and effort.
Jeff, I totally understand your goals and reasoning. I'll be surprised, however, if Mindy - as helpful as she may be - will get the message and carry it higher. After over 3 years dealing with DJI brand I've found that when modifications of any nature are involved not much of technical support can be expected. It's not about willingness, it's mostly about language barrier and scripted responsiveness. But, I may be wrong this time. Keep us posted ...
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