hallmark007
Captain
Flight distance : 9812789 ft
Ireland
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TZero Posted at 2018-6-13 10:31
But that is the beginning of the end of any company.
Because it is, in principle, irrelevant, administrators only notice when it is too late
I think to be fair about it, dji is a company 10 years old much of us who have been around to see there exponential growth in what is basically a brand new consumer technology, through all those 10 years much improvements have been seen by their original consumers, in the beginning service was pretty appalling but has improved year on year alongside some fantastic products affordable for all, yes maybe more resources went in to developing great technology and service suffered, but it was clearly the right approach for them and their customers who simply can’t get enough of dji products, and providing great products is what their customers want, this is born out by their growth to almost 80% of the worlds drone market. It’s very hard to argue against such success and the way they have run such a successful company.
In the last two years , we have seen a huge effort made in both service and customer service, nobody will ever be fully happy with everything they do and the manner they do it, but as one who has known of dji and buying their products for many years I have seen huge efforts by them to improve service and customer service, for new customers dji are always being compared to the likes of Apple who have undoubtedly one of the best Customer service in the world.
But if you take a company like Apple and look back to their record in their first 15 years, you will see a company that was in total turmoil, many failed products many failed delivery dates, long time waiting for products to be released. After 10 years in business they sacked the Great Steve Jobs who himself ran his own company with disastrous results, only to return to Apple to save a company in real distress, they are now a company almost 50 years in business and for the last 20 years have had real success.
So it takes time to try and be as good as Apple is now, but they were at 10 years old in a lot more danger of going under than dji are in their first 10 years.
So it maybe time to look at the success of dji and the potential be both great at building drone and great at service.
What I see here on this forum is so many getting so carried away , but forgetting that what they are using is very new technology and this will always come with some teething problems. |
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