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Problems with New Assistant Software?
1691 10 2014-11-1
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jfftorsrud
lvl.2
Flight distance : 9475 ft
United States
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Anyone having issues with the new 3.6 Assistant Software?

Version 3.4 and 3.2 worked fine.

I have tried re-installing 3.4 and the assistant is simply Dead!

It is also Dead in 3.6.

Nothing from my Phantom Vision Plus is registering on the assistant software!

Appreciate any help you can provide.

Thank you.

2014-11-1
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shacks86
lvl.2
Flight distance : 1361844 ft
United Kingdom
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Probably not the answer your after but I have this occasionally and I have to use different  a Micro USB cable from time to time.  Good luck
2014-11-1
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hd_ultra
lvl.4

United States
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Windows or Mac ?
2014-11-1
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nvgpilot4
New
Flight distance : 83015 ft
United States
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I just downloaded the updated for my newly bought Vision 2+ and it will not connect as well. Have tried a different usb cable. Restarted the computer. No go. Using Win 7.

HELP
2014-11-1
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rod
First Officer

New Zealand
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nvgpilot4@yahoo Posted at 2014-11-2 04:43
I just downloaded the updated for my newly bought Vision 2+ and it will not connect as well. Have tr ...

Is there a chance that your assistant driver software has crashed? try reloading the drivers program
2014-11-1
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rod
First Officer

New Zealand
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Is there a chance that your assistant driver software has crashed? try re downloading and installing the drivers program
Rod
2014-11-1
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nvgpilot4
New
Flight distance : 83015 ft
United States
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rod@voxvideopro Posted at 2014-11-2 04:49
Is there a chance that your assistant driver software has crashed? try re downloading and installing ...

Done and its working now. Thanks
2014-11-1
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b.w.j
Second Officer

Denmark
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Always remember to uninstall previous versions of software, on PC, before updating
2014-11-1
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DJI-Una
lvl.2

China
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Hi Jfftorsrud,
Pls try unintall and  reload the drivers program and check again to see if it works.
thanks.
2014-11-2
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jfftorsrud
lvl.2
Flight distance : 9475 ft
United States
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DJI-Una Posted at 2014-11-3 14:31
Hi Jfftorsrud,
Pls try unintall and  reload the drivers program and check again to see if it works ...

Got it fixed.  It was the driver.

I was also able to update the firmware in my batteries as well.  All is good!

Thanks,
Jeff
2014-11-3
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nfatoys
lvl.4

United States
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shacks86 Posted at 2014-11-2 01:33
Probably not the answer your after but I have this occasionally and I have to use different  a Micro ...

I've experienced the same problem.  I have two USB cables that physically fit into the Phantom 2's USB connector.  But only one of them actually works.   The other makes no electrical connection to the Phantom.
2014-11-3
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