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Where's my email and UPS label? CAS-1803816-G1W0Y1
1668 5 2018-6-1
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Elettrone78
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Flight distance : 2380761 ft
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I've not been receiving email confirmations lately nor the usual UPS free label to ship the item, what's going on?
I had to refile the case as I could not save the case number yesterday and was pretty sure I would receive an email reminder as usual.
2018-6-1
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DJI Mindy
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Sorry for the hassle, I see two cases have been created today. If your address is qualified for a return label, you will receive it within two working days. If not, you will be informed by email.
The server is not very stable today, we do apologize for the inconvenience, we will inform the team to send you the confirmation email and the shipping label as soon as possible, thanks for your patience. GTScreenshot_20180601_191636.png
2018-6-1
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Elettrone78
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Flight distance : 2380761 ft
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DJI Mindy Posted at 2018-6-1 03:19
Sorry for the hassle, I see two cases have been created today. If your address is qualified for a return label, you will receive it within two working days. If not, you will be informed by email.
The server is not very stable today, we do apologize for the inconvenience, we will inform the team to send you the confirmation email and the shipping label as soon as possible, thanks for your patience.[view_image]

Ok, how do i cancel one requst?
2018-6-2
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DJI Mindy
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Elettrone78 Posted at 2018-6-2 12:48
Ok, how do i cancel one requst?

The shipping label should have been sent to you after a few hours when you started this thread, did you receive it?
2018-6-2
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Elettrone78
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Sorted out with UPS thanks.
2018-6-20
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DJI Diana
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Elettrone78 Posted at 2018-6-20 00:00
Sorted out with UPS thanks.

Glad to read on this, thanks for your update. If there is anything else we can assist you with, please feel free to let us know.
2018-6-20
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