If you are new and have not raed my last post about my drone crash, you can read it first before reading this. On my last post I have contected the Ryze support group for a motor replacement and this was what happen next. They opened a new case for me and I sent my drone to them in Hong Kong. The shipping cost about 25$. after a few days, they sent me a E-mail and confirm that they heve received the drone and sent me some photos of it. Afther they inspected my drone they sent me another E-mail and ask for 37$ for the motor replacement (2$ for motor and 35$ for repair and shipping fees). Then I paid them through PayPal. The next day they sent me an E-mail and confirm that they have received the money and will start the repairing proggress after 2 days. A couple days later they sent me a new E-mail and with a diffrent case number (I was like #*&%! going wrong with them??? cause that is a wrong case number) it said my replacement have been approved and will be ship out after 3 working days. Then I sent an E-mail to them again and ask them what is going on and ask them for an update for my case. On the same day they sent me a E-mail and said that they will sent me a new drone instead of repairing my drone. On the next day they sent me an E-mail and said the drone have shiped out by DHL and give me a tracking code

....... For the next update I will do a review on their

service and unbox the package

share your drone repair experience with me

Here are some photos that they sent to me

Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.

RYZE Posted at 2018-6-3 20:16
Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.

Hi thank you for sending me a new drone by the way I have revived the package this morning. Thx!

RYZE Posted at 2018-6-3 20:16
Hey, sorry for the inconvenience caused and hope the following explain would ease your mind. Per your Repair case CAS-1776363-W1J1D3, we would like to provide you a New Drone rather than repair service after receiving the fee. To achieve it, a  Replacement case number has been created for you to make it further.

I have tested the replacement drone it work well for now thx!

jacksonnai Posted at 2018-6-5 02:25
I have tested the replacement drone it work well for now thx!

That‘s great, happy droning!

RYZE Posted at 2018-6-5 17:47
That‘s great, happy droning!

Thank you for the nice service from your team