Taking photos
454 3 2018-6-3
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fansd407ab65
lvl.2
Flight distance : 7523 ft
United Kingdom
Offline

Hi i have a Phantom 3 professional and am using my Samsung Galaxy Note 3  .

When i take a photo the screen goes black for a couple of seconds before coming back on to show the camera view ...

I have had the Phantom from new and used the phone all the time while flying ...

This has not happened before ,  only recently. ..


I have bought a new DJI  cable to connect the phone to the controller so know its not that causing it ...

Does anyone have any ideas why it has started doing this  ?

The photos and videos all record ok on the sd card  .

Thanks for any help  
2018-6-3
Use props
fansd407ab65
lvl.2
Flight distance : 7523 ft
United Kingdom
Offline

Taking photos

Hi i have a Phantom 3 professional and I am using my Samsung Galaxy Note 3  .

When i take a photo the screen goes black for a couple of seconds before coming back on to show the camera view ...

I have had the Phantom from new and used the phone all the time while flying ...

This has not happened before ,  only recently. ..


I have bought a new DJI  cable to connect the phone to the controller so know its not that causing it ...

Does anyone have any ideas why it has started doing this  ?

The photos and videos all record ok on the sd card  .

Thanks for any help  
2018-6-3
Use props
DJI Susan
Administrator
Offline

Hi there, may I know what's the current aircraft, controller and APP version? Is there any chance change to another recommended mobile device to verify?
2018-6-4
Use props
fansd407ab65
lvl.2
Flight distance : 7523 ft
United Kingdom
Offline

Hi i tried using a different phone and everything worked good .
I will update the app on my Note3 and try it again next time I fly ...
Thanks
2018-6-10
Use props
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