DJI Mindy
Administrator
Offline
|
tackkanderson@hotmail.com Posted at 7-6 12:23
After spending hours of time trying to get DJI to find or replace my P3P they lost when I sent it in for service and reading a truck load of complaints about their service, I just handed it over to our attorney's. I no longer have the patience for companies with no customer service, not responding to emails and no way to communicate directly. This is such a simple issue they have complicated beyond words. If it's thier policy to wear people out, they can try it on the legal system, not me!
Hi tackkanderson, affected by the spread of the COVID-19, DJI has adjusted our after-sales service arrangements. There is a heavy traffic in our current service channels, and you might have to wait longer in the line. We apologize for the inconvenience caused and are trying our best to improve your experience.
May we have the details of your problem with the drone? With your Forum account, I didn't find the email record, could you please post the email ticket number or the case number so that we could check further and help? |
|