Hi DJI Team,

Could somebody check why I haven't Mavic Pro Platinum icon in my profile? I have activated new one yesterday and it is not showing.

Thanks,

David

My icon show after some flight.

I was also flying yesterday and syncing data via dji go app.

DH_Pilot Posted at 2018-6-6 00:22
I was also flying yesterday and syncing data via dji go app.

my icon appeared only after several flights, and I guess it is necessary to fly a certain number of kilometers.

David, did you activate the drone via your Forum account? If yes, please provide us the serial number of your drone, thank you.

Hi Mindy,

Yes activated via the same account as using here in forum. I will send you SN in PM. Thanks.

David

DH_Pilot Posted at 2018-6-6 01:02
Hi Mindy,

Yes activated via the same account as using here in forum. I will send you SN in PM. Thanks.

PM has been received, we will verify with our technicians and keep you updated soon, please wait patiently, thank you.

DH_Pilot Posted at 2018-6-6 01:02
Hi Mindy,

Yes activated via the same account as using here in forum. I will send you SN in PM. Thanks.

David, the icon of Mavic Pro Platinum has been displayed under your avatar, please check later.

Hi Susan,

It is visible now. Thank you for help.

David

DH_Pilot Posted at 2018-6-7 07:10
Hi Susan,

It is visible now. Thank you for help.

You are welcome, please keep us updated if there is any other issue.

DJI Mindy Posted at 2018-6-7 20:02
You are welcome, please keep us updated if there is any other issue.

Thanks again for great and fast support to all.