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DJI Care Refresh - how do I use it?
321 7 2018-6-6
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Dan McKinney
lvl.3
Flight distance : 29196 ft
United States
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OK, dumb thing. Crashed my brand new Mavic Pro into a tree when it took off straight up, trying to go back to home base after losing wifi connection with my phone. Yes, I now know - don't fly with wifi on my phone! Duh.

In any case, I do have Refresh, but I can't quite figure out how to start a case. The repair request page is down, and I can't ssem to find any link for starting a Refresh request. What's the best approach? Email? Phone? Anyone have experience with a Refresh case?



2018-6-6
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SparksBird
Captain
Flight distance : 10731690 ft
United States
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Just start a case here.  https://www.dji.com/support/product/mavic  they will see it has refresh by the serial number of your unit.  Just open a case is all.
2018-6-6
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Dan McKinney
lvl.3
Flight distance : 29196 ft
United States
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Looks like phone is my best bet.
2018-6-6
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Dan McKinney
lvl.3
Flight distance : 29196 ft
United States
Offline

Dan McKinney Posted at 2018-6-6 06:05
Looks like phone is my best bet.

Yep, since the online repair request page is down, phone support worked for me.
2018-6-6
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DJI Wanda
Administrator
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Good day! We do apologize for what happened to the drone and also for the inconvenience for creating a case. You can go directly to https://repair.dji.com.
2018-6-6
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Dan McKinney
lvl.3
Flight distance : 29196 ft
United States
Offline

DJI Wanda Posted at 2018-6-6 06:33
Good day! We do apologize for what happened to the drone and also for the inconvenience for creating a case. You can go directly to https://repair.dji.com.

Unfortunately, I can't. The page seems to be down - https://repair.dji.com/systemerror/info.html

But, no matter! I got the case started using phone support! Thanks.
2018-6-6
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DJI Wanda
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Dan McKinney Posted at 2018-6-6 06:35
Unfortunately, I can't. The page seems to be down - https://repair.dji.com/systemerror/info.html

But, no matter! I got the case started using phone support! Thanks.

Alright. That's good to know. Please let us know if you have any other concerns. We are here to help.
2018-6-6
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DJI Thor
Administrator
Flight distance : 13602 ft
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Dan McKinney Posted at 2018-6-6 06:35
Unfortunately, I can't. The page seems to be down - https://repair.dji.com/systemerror/info.html

But, no matter! I got the case started using phone support! Thanks.

Hi Dan, as for the service link issue, please try to clear the cache of your browser, or change another browser to visit the link. See if it helps.
2018-6-6
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