We buy Agras with Scorpion Drones Miami (1 Agras, charger and 5 bateries) on 03/08/2018 and Started operations in Brazil Jaiba city region on 03/17/2018. We used power generator (Hyuindai 7kva) to supply the Agras charger in the field every days. We used the equipment only 2 months and have a problem with all the connectors on the left Hand, just and only in the left hand. We do not know why have this problem or what’s the reason to have this problem. We just used the equipment with official battery and official charger and have this problem and stopped our services with the customer. So the problem is the Drone battery's connector (Only in Hand Left) has leakage of metal parts and there is a phenomenon of melting using the correct equipment (official DJI product) in the correct conditions (AC Stablished) and is very danger flight in this condition, the connector will broke our can pull over the poles during the flight and explode in the air. I don’t know if the problem is caused by the Drone or by the Charged but for sure the product have a problem and we stopped our service with the customer. So please authorize our dealer Scorpion Drone change the Drone and Batteries, or Drone Batteries and charger.
Who will have a professional posture and assume to solve the problem?
This a corporate company and service or one shop in the garage of the house????
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