Hi, So I was recording some vids with my iPhone 6S set to 1080 60p however Once I downloaded the videos to my mac everything seems to be in 30p. What is the problem. Is there a correct way toe export? I was using airdrop and also draged it from iTunes. What am I doing wrong?

Thank you!

So I just did a test and it probably onl records in 1080p 30. You can check my setting in the pic. Is that an export problem or are all my vids recorder in 30 frames?

I can upload the pic here. so here you go

https://imgur.com/a/Gylu7ok

Hi,

Sorry for the inconvenience and thank you for raising your concern to us. We need to try exporting the files manually. Please follow the instructions below.
1. Open the DJI go app and scroll over to DJI Osmo mobile 2 and ''Connect Your Device''. The actual mobile device is not needed to be on nor does it need to be connected to your phone.
2. Tap on camera
3. Select the play button
4. Select your clip
5. Hit save
6. Go to Albums and look for your saved files
7. Import Clip to your Computer

I tap play button tap selec pick my clip, hit save, then it goes into my photo app right? I sync over icloud, pick it up on my mac and it is still 30 hmm

fans7140e045 Posted at 2018-6-7 13:00
I tap play button tap selec pick my clip, hit save, then it goes into my photo app right? I sync over icloud, pick it up on my mac and it is still 30 hmm

Hi,

Thank you for your response. We would like to request a sample clip from you. You can use google drive or drop-box for you to upload it. Make sure to click on ''reply'' so that I will receive notification from your response. Thank you.

DJI Paladin Posted at 2018-6-7 14:00
Hi,

Thank you for your response. We would like to request a sample clip from you. You can use google drive or drop-box for you to upload it. Make sure to click on ''reply'' so that I will receive notification from your response. Thank you.

Ok here you go. I have also included screen recording so it is easier for you to see what I have done

https://www.dropbox.com/sh/hbbe6 ... JVkxh8PKa67CKa?dl=0

DJI Paladin Posted at 2018-6-7 14:00
Hi,

Thank you for your response. We would like to request a sample clip from you. You can use google drive or drop-box for you to upload it. Make sure to click on ''reply'' so that I will receive notification from your response. Thank you.

Let me please know the link works for you. Do you think you will be able to fix it with an update? Thank you

DJI Paladin Posted at 2018-6-7 14:00
Hi,

Thank you for your response. We would like to request a sample clip from you. You can use google drive or drop-box for you to upload it. Make sure to click on ''reply'' so that I will receive notification from your response. Thank you.

hi, any updates?

fans7140e045 Posted at 2018-6-13 23:53
hi, any updates?

Hello. Thank you for patiently waiting. We already forwarded this issue to our engineers. For the meantime, you can try to reinstall the app (make sure to save your files before you uninstall it) or try to use a different mobile device.  I will notify you as soon as possible.

This issue has been aware of and we will get it sorted out the in the next APP, please wait patiently and we do apologize for the inconvenience caused.

DJI Mindy Posted at 2018-6-14 18:58
This issue has been aware of and we will get it sorted out the in the next APP, please wait patiently and we do apologize for the inconvenience caused.

Thank you? Do you have estimated time? Thank you

fans7140e045 Posted at 2018-6-25 12:35
Thank you? Do you have estimated time? Thank you

Sorry for the late response, it has been sorted out already, please update to the latest DJI Go.