hello, DJI  community

i own a S7 and i  have been using DJI GO 4 app for a year now!

i have no issues recently i upgraded my phone from 7.0 to 8.0 and suddenly

when i open my app it shows me a white screen and then it crashes and takes me to home screen?

i uninstalled the app and installed again ! no changes i restarted my phone thinking it would work

cause half of the problems get resolved in a reboot but no it didnt

any idea where did i go wrong?

Hi,

We apologize for the inconvenience. Please try to clear the cache and take note that you need to save your files before doing this process. Please follow the instructions below.

1. Open DJI Go app.
2. Tap the bottom left corner ''me'' icon.
3. Tap the icon ''cogwheel''  on the upper right side.
4. Tap on Clear Cache.
5. Close and open the app again.

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OK so here's the deal I have a Samsung galaxy S7 when I first started using the go app for my Mavic it would constantly crash. So I thought to myself what could be causing this to crash so I checked in the background to see what was running. I then found out that if you restart your phone something in the background stops and go runs fine if anyone else has any tips on this matter would be very appreciated. Cheers be safe have fun version .700

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