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Osmo Mobile 2 - goes crazy on startup
6081 18 2018-6-8
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fans9f9aebb3
lvl.1
Sweden
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I have a new Osmo Mobile 2 out of the box.
Charged. iPhone X mounted and balanced.
Whenever I power on the gimbal or try to re-center it starts tossing and turning around until it stops and flashes yellow.

Can it be reset in some way? Does it need to be replaced?

FW: 2.2.0.30
APP: 02   3.1.38 (2922)
2018-6-8
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DJI Tony
Super Moderator

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Hi, sorry for the inconvenience that it cause, may I know if we manage to balance the phone well and please ensure that we are not using a phone case when it's installed to the Osmo mobile 2, Please see the video below.
2018-6-8
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Hurley1718
Captain
Flight distance : 549295 ft
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It does seem by your description that its out of balance.
2018-6-8
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anja666
lvl.1
Sweden
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DJI Tony Posted at 2018-6-8 08:37
Hi, sorry for the inconvenience that it cause, may I know if we manage to balance the phone well and please ensure that we are not using a phone case when it's installed to the Osmo mobile 2, Please see the video below.
https://www.youtube.com/watch?v=7fWe1o2RjZY

I sure looks like it is in balance when I turn it on, but probably not...

This is a movie of how it reacts when turning it on.



Where do I go from here?
2018-6-10
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spookster
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start a support case and get it replaced.
2018-6-10
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anja666
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Sweden
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spookster Posted at 2018-6-10 02:16
start a support case and get it replaced.

thanks for the reply.
i will do that asap!
2018-6-10
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DJI Tony
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anja666 Posted at 2018-6-10 03:43
thanks for the reply.
i will do that asap!

Thank you for your response, I would recommend contacting our support or reseller for replacement.
2018-6-11
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Hurley1718
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anja666 Posted at 2018-6-10 01:53
I sure looks like it is in balance when I turn it on, but probably not...

This is a movie of how it reacts when turning it on.

It looks like your phone is pointed face down before you start it up. It should be balanced with the screen facing you like your ready to start recording.
2018-6-11
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Hurley1718
Captain
Flight distance : 549295 ft
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Here is what it should look like before powering it on.

2018-6-11
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STRIDE8
Captain
Flight distance : 996306 ft
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2018-6-13
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3-D
Captain
Flight distance : 517598 ft
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anja666 Posted at 2018-6-10 01:53
I sure looks like it is in balance when I turn it on, but probably not...

This is a movie of how it reacts when turning it on.

ouch.  that sounds painful.  Hope you got it replaced?
2018-6-14
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GoldenSun
Captain
Flight distance : 681903 ft
Poland
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anja666 Posted at 2018-6-10 01:53
I sure looks like it is in balance when I turn it on, but probably not...

This is a movie of how it reacts when turning it on.

That looks crazy! Definitely get it replaced...
2018-6-14
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Leodiegom
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Brazil
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anja666 Posted at 2018-6-10 01:53
I sure looks like it is in balance when I turn it on, but probably not...

This is a movie of how it reacts when turning it on.

Did you solve the problem?
Mine is happening the same after the last update.
2019-3-13
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Saucy Percy
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Australia
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Sorry to off topic but I cannot start a new thread. I am registered and activated but prohibited from starting a new thread. Can somebody please tell me what I am doing wrong
2019-3-13
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Frangu
lvl.3
Flight distance : 19849 ft
United States
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mine also does the same, what i usually do is restart it again and hope it works.
2019-4-2
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Lonesome Crow
Captain
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Start a case using this link:  https://repair.dji.com/repair/index?site=brandsite&from=nav

This needs to be replaced as it should not be doing what your video is showing.
2019-4-3
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djiuser_dgI6jNtou5kU
New

United States
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Having the same issue...has this been resolved? I've had mine for 2 months with no issue then all of a sudden the same thing started happening. It won't power on and stabilize. Made sure everything is balanced.
2019-5-1
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YAMEN SAM
New

United Arab Emirates
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The Same Thing Here With ME ! What should i do ? what do u mean by replacing it ? without costs ? couse i think its a Software problem after the new update ?
2020-7-12
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Adrian Lee3
New

Thailand
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I don't know where I can write this, my osmo pocket 2 camera gets crazy to. When I turned it one gimbal camera start rolling around likes crazy. I need turn it off and on few times. I use it just two week's.
I plan to make review on my new YouTube channel.
This is Thailand, maybe it's not made for this country..

My mail: adr.stankiewicz@gmail.com
2020-12-20
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