Please select Into the mobile phone version | Continue to access the computer ver.
AGRAS MG-1 SN ERROR
3010 20 2018-6-12
Uploading and Loding Picture ...(0/1)
o(^-^)o
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

Hi everybody!

I've a DJI Agras MG-1. I 'd upgraded sucessfuly and batery full charged.
At MG assistant i have a SN ERROR please contact DJI support.

I had activated with the correct Serial and the assistant show its everything all right,

I go out to fly and test, and when I connect the baterry the main light shows in solid blue.
Im in P-Mode flight mode, and set the M to start...but I couldnt.
If I do the compass calibration fisrt, i did the first revolution 360 over the vertical axis CCW and the the main light its solid green....then i turn up the drone and did the revolution and the light turns again in solid blue.

At the DJI app, shows correctly 17 sats, P-Mode, and all parameters are right.....

What could it be the problem i Cant start engines????

thanks!

Alex
2018-6-12
Use props
Mafia16
Captain
Flight distance : 18481978 ft
  • >>>
Dominican Republic
Offline

Hi you are trying to activate the device?
2018-6-12
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Alex, could you please provide us the screenshot of the error message here? Besides, please PM me the serial number of your drone, thank you.
2018-6-12
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

Mafia16 Posted at 2018-6-12 12:36
Hi you are trying to activate the device?

Hi! Its supposed had been activated correctly....
2018-6-13
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

DJI Mindy Posted at 2018-6-12 22:19
Alex, could you please provide us the screenshot of the error message here? Besides, please PM me the serial number of your drone, thank you.

2018-6-13
Use props
Mafia16
Captain
Flight distance : 18481978 ft
  • >>>
Dominican Republic
Offline

Kuminatano Posted at 2018-6-13 10:46
Hi! Its supposed had been activated correctly....

These happen to me a couple of times with around 4 agras i can help you, maybe mindy can give you a new activation code and it will unlock your aircraft
2018-6-14
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline


Kuminatano, sorry for the late response, unfortunately, the message didn't include the SN, could you please provide us again? GTScreenshot_20180615_183118.png
2018-6-15
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

DJI Mindy Posted at 2018-6-15 02:39
Kuminatano, sorry for the late response, unfortunately, the message didn't include the SN, could you please provide us again?[view_image]

HI!! Please Che your PM. I'd sent the SN as figure in the sticker of the Agras. Please check it!
I need asap a solution. Thanks!!
2018-6-18
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

Mafia16 Posted at 2018-6-14 17:16
These happen to me a couple of times with around 4 agras i can help you, maybe mindy can give you a new activation code and it will unlock your aircraft

Im still waiting a new SN.........
2018-6-18
Use props
Mafia16
Captain
Flight distance : 18481978 ft
  • >>>
Dominican Republic
Offline

Kuminatano Posted at 2018-6-18 09:16
Im still waiting a new SN.........

it will take around 1 to 2 days hope is less
2018-6-18
Use props
Mafia16
Captain
Flight distance : 18481978 ft
  • >>>
Dominican Republic
Offline

Kuminatano Posted at 2018-6-18 09:16
Im still waiting a new SN.........

it will take around 1 to 2 days hope is less
2018-6-18
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Kuminatano Posted at 2018-6-18 09:16
Im still waiting a new SN.........

Sorry for the late response, the drone hasn't been activated, the new activation code has been sent to you via PM, please activate the drone once again and let us know if the issue persists, thank you.
2018-6-19
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

DJI Mindy Posted at 2018-6-19 04:08
Sorry for the late response, the drone hasn't been activated, the new activation code has been sent to you via PM, please activate the drone once again and let us know if the issue persists, thank you.

oK, thank you. I will try.
2018-6-19
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

DJI Mindy Posted at 2018-6-19 04:08
Sorry for the late response, the drone hasn't been activated, the new activation code has been sent to you via PM, please activate the drone once again and let us know if the issue persists, thank you.

The SN given dindt work. Please check PM asap. Thanks!
2018-6-19
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Kuminatano Posted at 2018-6-19 10:58
The SN given dindt work. Please check PM asap. Thanks!

Sorry for the late response, we are verifying with our R&D engineers to locate the reason, I will come back to you soon, we sincerely apologize for the troubles.
2018-6-25
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Sorry for the late response, it seems you have contacted our support team and the new activation code should have been sent to you, may I know if the issue was sorted out? Thank you.
2018-6-28
Use props
Kuminatano
lvl.3
Flight distance : 2605 ft
  • >>>
Argentina
Offline

DJI Mindy Posted at 2018-6-28 03:03
Sorry for the late response, it seems you have contacted our support team and the new activation code should have been sent to you, may I know if the issue was sorted out? Thank you.

Thanks, Unfortunately the Activation Code provided by R&D didnt work too.

Thanks, we are trying with the seller to activate it.

Have a nice day!

Alex

2018-6-29
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Kuminatano Posted at 2018-6-29 07:35
Thanks, Unfortunately the Activation Code provided by R&D didnt work too.

Thanks, we are trying with the seller to activate it.

Hope the issue will be figured out soon, if you need any further assistance, please don't hesitate to let us know.
2018-6-29
Use props
Jmdecker
lvl.1

United States
Offline

Kuminatano Posted at 2018-6-13 10:53
[view_image]

AGRAS Mg-1 controller will not register on dji agras mg-1 controller assistant
2020-4-9
Use props
RUJDRONES
lvl.1

United States
Offline

Hi,
I have MG-1 with the same issue! The status LED is solid blue with "SN error" issue! Anybody figured out how to fix this?

Thank you...
Kamal
RUJ DRONES
2021-3-20
Use props
propartners1.gmail
lvl.1
Flight distance : 286900 ft
  • >>>
Lebanon
Offline

Hello.
I have a new agras mg1.
Unfortunately I have a fixed blue light and SN ERROR message.
Serial# O5X1FAGOORO122.
Can you please send me a new activation code.

Thank you.
Regards.
2021-5-25
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules