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Can't submit YouTube video in Showcase
759 13 2018-6-13
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Mads Iversen
lvl.1
Flight distance : 399856 ft
Denmark
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I'm trying and trying in different browsers to add my latest video to the DJI Showcase, but each time I select my YouTube channel the pop-up page keep staying white. It's as if a plug-in doesn't work, but I don't know which. What to do? Also I can't find the right e-mail to send this issue to, so I hope I haven't completely missplaced my question.

2018-6-13
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DJI Mindy
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Flight distance : 7 ft
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Sorry for the difficulties you are having, may I have a screenshot of the page? We will see if we can help, thank you.
2018-6-13
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Mads Iversen
lvl.1
Flight distance : 399856 ft
Denmark
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DJI Mindy Posted at 2018-6-13 01:21
Sorry for the difficulties you are having, may I have a screenshot of the page? We will see if we can help, thank you.

Sure, looks all white.

2018-6-13
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DJI Susan
Administrator

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Received with thanks! I'll forward to the technicians for review.
2018-6-13
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cyworks
lvl.2
French Polynesia
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I have the same problem too.
2018-6-14
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DJI Mindy
Administrator
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cyworks Posted at 2018-6-14 16:04
I have the same problem too.

We are verifying with the related team and will come back to you once we hear from them, thanks for your patience.
2018-6-14
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DJI Susan
Administrator

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Update: The technicians have been aware of this issue, and will fix it soon. It is estimated to be fixed about 2-3 working days. Appreciate your patience.
2018-6-14
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Velocity007
lvl.1

India
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2019-8-17
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Velocity007
lvl.1

India
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DJI Mindy Posted at 2018-6-13 01:21
Sorry for the difficulties you are having, may I have a screenshot of the page? We will see if we can help, thank you.

">">[url="][/url]
2019-8-17
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Thilal
lvl.3
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Hi,

I know this issue might have been resolved, but now I am running into the same problem 1 year later. It is not allowing me to upload a video, same as the problem mentioned before me in this thread
2019-9-16
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DJI Susan
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Thilal Posted at 9-16 22:55
Hi,

I know this issue might have been resolved, but now I am running into the same problem 1 year later. It is not allowing me to upload a video, same as the problem mentioned before me in this thread

Hi Thilal, may we have the screenshot for double check?
2019-9-18
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Thilal
lvl.3
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I attached it. thanks
2019-9-18
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Thilal
lvl.3
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DJI Susan Posted at 9-18 03:09
Hi Thilal, may we have the screenshot for double check?

Hi, I still cannot upload the video. the screen shot is in my previous reply
2019-9-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thilal Posted at 9-25 20:29
Hi, I still cannot upload the video. the screen shot is in my previous reply

The issue has been forwarded to the related team for further verification, we will keep you updated once we get anything, appreciate your patience.
2019-9-26
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