When select the object, osmo is only move around without sense

Hello. We apologize if you're having some issues with your Osmo. Can you at least give or send us a sample video of the problem so that we can identify further what's the problem?

Send you a link with the video example

https://we.tl/s-CLHzO4FvDH

fansf5837204 Posted at 2018-6-15 05:16
Send you a link with the video example

https://we.tl/s-CLHzO4FvDH

I see. I'm sorry for the inconvenience. Have you tried to calibrate the gimbal? Is the firmware updated?

Yes But i don’t know if Is updated, I saw a tutorial but when is not updated the app let me know right? O how I can update it ?

fansf5837204 Posted at 2018-6-15 07:44
Yes But i don’t know if Is updated, I saw a tutorial but when is not updated the app let me know right? O how I can update it ?

You can check the firmware version on the app if it's already updated. Just go to the camera interface > general settings > about. You can also check this tutorial on how to update the firmware:

Still no working, I spoke with the store, they going to refund me money back, thanks

fansf5837204 Posted at 2018-6-15 12:47
Still no working, I spoke with the store, they going to refund me money back, thanks

Hi, I'm sorry for the inconvenience. Please let us know if you still have other concern. Thank you.