DJI Susan Posted at 2018-6-16 02:07
Sorry for the confusion. As mentioned above, some modules are damaged and cannot be used anymore. If you want to repair, the local center may have to replace these modules, that's the reason why the SN might change. Hope this makes it clear.
Hi Susan
I have the quote back informing me it CAN be repaired but at a cost of £269 but again I cannot see why I have to pay that amount and secondly there are lots of people out there with Mavic Air who also seem to have the 'Signal Loss' problem which is not being addressed or even acknowledged by DJI. Why not have a total recall as there is obviously a problem with the Signal on them? I don't see why I am being asked to pay the £269 for Repair instead of just paying the £79 for 1st time claim. It's repairable
Below is a Copy and Past of Report :
No warranty, impact damage. The upper and top covers have dents in it. The core board loses the transmission signal in short range. Dear customer, you have purchased DJI Care Refresh. If you want to replace your aircraft under DJI Care Refresh, click "Payment Links". After the payment is confirmed, DJI will send a replacement aircraft to you. If you want to repair the aircraft, the cost of repair will be £ 219.83 (VAT excluded) according to DJI's damage assessment. Please contact DJI Support and get your repair quotation. Item | Quantity | Unit Price(GBP) | Total Nett(GBP) | Upper Cover Module | 1 | 4.13 | 4.13 | Core Board | 1 | 179.34 | 179.34 | Upper Decorative Cover (White) V5 | 1 | 1.65 | 1.65 | Repair Service Fee | 1 | 34.71 | 34.71 |
Freight: | | | | Discount: | | | -0.00 | DJI Care deduction: | | | 0.00 | Sub Total Payment: | | | 79.00 | VAT(at 21%): | | | 0.00 | Grand Total Payment: | | | 79.00 |
As you can see if you add it all up apart from Core Board which is why I have Signal Problems it adds up to £40.49 yet I'm still having to pay at least £79 ??? Doesn't add up at all??
Lastly, the Tech says No Warranty, Impact Damage. What is the point in taking out Insurance? Got a Mavic Pro Platinum but I'll go elsewhere for Insurance as DJI Care Refresh is just a con......Not happy at all |