photo_tal
 lvl.2
United Kingdom
Offline
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Well, I was very surprised to receive an email from DJI this morning saying that the defective drone they sent me which I returned the day after receipt has in fact not been replaced but repaired. I asked for clarification of this yesterday when I saw the same serial numbers on the dispatch notice, I didn't receive a reply, so I called DJI support and they guaranteed I would get call back before the end of the day. I didn't. FAIL FAIL FAIL!
I have taken another day off of work to make sure I am home to receive the drone, and feel very frustrated that it's not what was promised to me.
This is despite having received the following email from DJI support, after querying whether I would get a repair or a new replacement:
Hi there,
I understand your concern. I have requested, and it has been accepted, to change your craft for a new one. Your battery is also approved.
Kind Regards,,
Support are supposed to be calling me back who knows if they will! I'm so angry about this.
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