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DJI Refresh Payment Error - NOW RESOLVED!
411 4 2018-6-17
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ShadyDealer
First Officer
Flight distance : 644267 ft
United Kingdom
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Need a mod to help with this one. Bought DJI refresh this evening, well, thought I had but as I did it though the GO 4 app I accidentally hit the back button which discarded all the payment info before I hit the continue button.
The serial number is now no longer letting me input again as it thinks its already been purchased. How can a resubmit payment? I only have a small window of opportunity to ensure the refresh is setup.

Please help DJI Mods. Thanks.
2018-6-17
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ShadyDealer
First Officer
Flight distance : 644267 ft
United Kingdom
Offline

Keep getting this now even though no payment has been made.
EBCAE8B7-8A93-47BB-BFA8-186B9C82078F.jpeg
2018-6-17
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DJI Stephen
Super Moderator

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Hi. Thank you for raising your concern to us. I understand that you want to acquire the DJI Care Refresh for your Drone. The best way on how to get in touch directly and acquire the DJI Care Refresh is to send an email to djicare@dji.com. The email should contain the following. Your intent of having the DJI Care Refresh for your drone, the serial number of the Drone, a picture or video of the actual Drone. Please indicate as well what happened before when you tried to get the DJI Care Refresh online. Thank you.
2018-6-17
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ShadyDealer
First Officer
Flight distance : 644267 ft
United Kingdom
Offline

DJI Stephen Posted at 2018-6-17 12:29
Hi. Thank you for raising your concern to us. I understand that you want to acquire the DJI Care Refresh for your Drone. The best way on how to get in touch directly and acquire the DJI Care Refresh is to send an email to djicare@dji.com. The email should contain the following. Your intent of having the DJI Care Refresh for your drone, the serial number of the Drone, a picture or video of the actual Drone. Please indicate as well what happened before when you tried to get the DJI Care Refresh online. Thank you.

Thanks for the speedy reply. Fortunately after I logged in to my account via the DJI store site it was listed under 'Orders' but payment required. I've now managed to follow through on the payment and its now been purchased.

Thanks for the speedy reply anyway. Much appreciated.
2018-6-17
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DJI Diana
Super Moderator
Flight distance : 2408 ft

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ShadyDealer Posted at 2018-6-17 12:37
Thanks for the speedy reply. Fortunately after I logged in to my account via the DJI store site it was listed under 'Orders' but payment required. I've now managed to follow through on the payment and its now been purchased.

Thanks for the speedy reply anyway. Much appreciated.

Glad to know that you finally purchased the DJI care refresh successfully, hope you have a nice time on flying the drone. If there is any further issue, please feel free to let us know, we're glad to help.
2018-6-17
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