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Batteries only 1 green light and will not charge.
1600 9 2018-6-17
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JessieCrites
lvl.1
Flight distance : 6942 ft
United States
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Brand new out of the box. 2 of 3 batteries do not work or will not charge. Please help.
2018-6-17
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davidmartingraf
Captain
Flight distance : 34614662 ft
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The Mavic Pro comes with a manual for the Flight Intelligent Batteries. Have you checked the batteries by powering each of them with the Mavic Pro? It could be that these batteries are charged, or need a firmware update in which case the reserve power of the batteries may be enough to update them? Check the manual.
2018-6-17
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JessieCrites
lvl.1
Flight distance : 6942 ft
United States
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Thanks, I will check again but the 2 non working batteries will not power on the mavic pro.
2018-6-17
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Lok Mavic
lvl.4
Flight distance : 1286841 ft
Malaysia
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Usually happened to me when the battery is overheated after usage. Maybe try to charge them overnight and checked the battery level the next morning. If still not working, you can claim for warranty.
2018-6-17
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DJI Stephen
Super Moderator

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Hi. I am sorry that you are having issues with the batteries of your DJI Mavic Pro. This is not the experience we want you to have on your Mavic Pro. Let me help you with this. Please try to update the firmware of the drone and after updating the firmware check if you will be able to charge the DJI Mavic Pro's Batteries. I will be posting a link for you to check the latest DJI Assistant 2 Firmware for your DJI Mavic Pro.

https://www.dji.com/mavic/info#downloads

2018-6-18
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JessieCrites
lvl.1
Flight distance : 6942 ft
United States
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Firmware for drone is updated. Still can't get the bone working batteries to turn on the drone and they still won't charge.
2018-6-18
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JessieCrites
lvl.1
Flight distance : 6942 ft
United States
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Sorry, meant drone not bone.
2018-6-18
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DJI Susan
Administrator

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Jessie, do you still remember which LED is green? Please kindly refer the below screenshot for confirming. Thanks in advance!
battery LED 1.png
Battery LED 2.png
2018-6-19
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JessieCrites
lvl.1
Flight distance : 6942 ft
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Thanks Susan. Its LED 1 (the light furthest from the button). Any idea of what the problem or fix can be?
2018-6-19
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mariod
lvl.1

South Africa
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Hi there. Did you ever come right with this issue? I’m having the same problem. When plugged in to the charger, The LED 1 light (furthest from power button) blinks 16 times, then it pauses for 10 seconds, and then starts blinking again. I left the battery plugged in for more than 5 hours and nothing changed. My battery also doesn’t power the drone on. I only have 1 battery so I can’t check whether my firmware is up to date or not.
I’ve probably flown less than 20 times with this drone. I also haven’t used the drone for more than a year.
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6-14 05:18
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