LoSBoL
First Officer
Flight distance : 666483 ft
Netherlands
Offline
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Did you contact UPS at any point? They must have described the objection route, even at first notion they gave you that you'd have to pay duties.
Clearly a mistake has been made, either by DJI not descibing well enough to UPS that this was a repair or waranty issue on the delivery package documents, or by UPS assessing the package descriptions wrong.
By accepting the package its likely considered a confirmation that you'd agree with the duties, so it might be a bit more difficult to object right now, still it should be possible if you contact UPS, make sure you have proof by documentation (emails with DJI, case handling screenshots of the DJI Refresh and proof of sending in your wrecked drone). Also, a confirmation you shouldn't have to pay duties from DJI could help, so contacting them again and getting something on paper/email could speed things up.
It will cost you some effort, but with proof they'll cancel the importduties, maybe a few dollars of custom clearance will still have to be paid, but I'd try to get DJI to reimburse that to you. |
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