lenabanana
lvl.2
Canada
Offline
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My new drone was problematic out of the box. Jello video, gimbal jerking severely for no reason, tipped horizon.
I contacted DJI support and had a case manually opened for me because my serial wasn't pulling info up properly for some reason.
I was sent a shipping label and packed it up... then at some point my case # was changed to reflect a replacement rather than a repair since the drone was only a week old.
I did not recieve a new label and I wanted to get it shipped out before I went away for a week so I called in and was told to use the label I have. I did, updating the case number to the new case both on the shipping label and on the actual box and I sent it off.
Sure enough hours after I dropped it at UPS I recieved an email telling me I needed to use the new label as it will need to go to California rather than Texas (which is what the original label was for). I explained that it was already gone as per instructions of the tech I spoke to and tried calling USP to return or reroute the package. UPS told me that I could not modify the shipment because it was "return service" and that DJI was the only one who could stop or modify it. I called again and sat on hold yet again, and was told there was nothing I could do and that they would not call and return it to me (even though it hadn't even left my city yet) and it would have to get to the Texas facility and would then be forwarded to California.
Well it arrived in Texas two weeks ago and there has not been a single update. I have tried emailing and calling and I keep getting different answers each time. These answers range from "We haven't received it yet" to "It is already in California". I can't seem to get a straight answer on where the hell my drone is or what is happening. I am now 3 weeks without it and not a single update - yet I have recieved 5 or 6 emails from back office with new shipping labels for some reason.
Bought this drone to use for my wedding in July and now it looks like I'm not going to have it back in time, if ever.
How can I get in touch with someone who can give me some REAL answers and get my drone back. This is completely rediculous.
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