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Range Spark
373 6 2018-6-20
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djiuser_iD5L7Ev9eulH
lvl.1
Flight distance : 1975 ft
Italy
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Ciao, sono possessore di un dji Spark.
È normale che dopo appena 100 metri perda il segnale?
2018-6-20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, Our apologies for the inconvenience. Did the issue occur both in 2.4G and 5.8G channel? May I know if you have an error message on your phone? What mobile device are you using? How was the quality of the live feed during the flight? Did you update the firmware? Please make sure to click on "Reply" so that i can get notification from your response. Thank you.
2018-6-20
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JimFandango
Second Officer
Flight distance : 130768 ft
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Yeah, that's pretty normal. I get about 120m. You could try switching to 2.4ghz to get a little bit more range, but that's pretty much what we're stuck with in Europe.
2018-6-20
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djiuser_iD5L7Ev9eulH
lvl.1
Flight distance : 1975 ft
Italy
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DJI Paladin Posted at 2018-6-20 01:30
Hi, Our apologies for the inconvenience. Did the issue occur both in 2.4G and 5.8G channel? May I know if you have an error message on your phone? What mobile device are you using? How was the quality of the live feed during the flight? Did you update the firmware? Please make sure to click on "Reply" so that i can get notification from your response. Thank you.

Sinceramente non saprei quale frequenza sto usando. L'unico messaggio mi dice che la password è week.il telefono è un Huawei p8lite 2017.firmwarw aggiornato
2018-6-20
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DJI Tony
Super Moderator

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djiuser_iD5L7Ev9eulH Posted at 2018-6-20 01:40
Sinceramente non saprei quale frequenza sto usando. L'unico messaggio mi dice che la password è week.il telefono è un Huawei p8lite 2017.firmwarw aggiornato

I would like to verify, are we using a remote controller? You could go ahead and select the change the frequency using the DJI Go 4 app. Please see the image below for reference.

2018-6-20
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djiuser_iD5L7Ev9eulH
lvl.1
Flight distance : 1975 ft
Italy
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Ora sono riuscito a passare alla modalità FCC anche se in Europa non è consentita ed la situazione è molto migliorata.
2018-6-27
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DJI Tony
Super Moderator

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djiuser_iD5L7Ev9eulH Posted at 2018-6-27 10:51
Ora sono riuscito a passare alla modalità FCC anche se in Europa non è consentita ed la situazione è molto migliorata.

Glad to know that, kindly keep us posted in any case you need our assistance.
2018-6-27
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