phone disconnect
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thep4p
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  1#
why does my phone disconnect on my mavic pro platium. I'm having problems with this drone. Plus have a hard time connecting when i first connect the phone
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2018-6-20
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DJI Stephen
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  2#
Hi. I am sorry you are having issues in connecting your phone. This is not the experience we want you to have at DJI. Let me help you. May I know the model of your mobile phone, please?
2018-6-20
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thep4p
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  3#
DJI Stephen Posted at 2018-6-20 07:21
Hi. I am sorry you are having issues in connecting your phone. This is not the experience we want you to have at DJI. Let me help you. May I know the model of your mobile phone, please?

i have iPhone 6s.
2018-6-20
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DJI Stephen
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  4#
Thank you for that information. On your iPhone 6S can you please try to uninstall and reinstall the DJI Go 4 application on your phone and after that please try to reconnect.
2018-6-20
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A CW
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  5#
Also ensure your phone is on the latest IOS FW 11.4.
2018-6-20
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thep4p
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  6#
A CW Posted at 2018-6-20 07:54
Also ensure your phone is on the latest IOS FW 11.4.

yup got the new update
2018-6-20
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thep4p
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  7#
DJI Stephen Posted at 2018-6-20 07:53
Thank you for that information. On your iPhone 6S can you please try to uninstall and reinstall the DJI Go 4 application on your phone and after that please try to reconnect.

i will do that and see what happens thanks
2018-6-20
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A CW
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  8#
thep4p Posted at 2018-6-20 08:17
yup got the new update

Cool  - and latest GO4 app version and FW on the RC/AC.
2018-6-20
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thep4p
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  9#
A CW Posted at 2018-6-20 08:19
Cool  - and latest GO4 app version and FW on the RC/AC.

i just reinstalled it  see what happens
2018-6-20
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A CW
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  10#
thep4p Posted at 2018-6-20 08:33
i just reinstalled it  see what happens

Good luck
2018-6-20
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Suren
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  11#
Also if you are using the side port with the cable that came with the drone i suggest you try the phone cable to the bottom usb, most time it is the cable issue causing the disconnects, make sure you take out the cable from side port first
2018-6-20
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thep4p
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  12#
Suren Posted at 2018-6-20 08:46
Also if you are using the side port with the cable that came with the drone i suggest you try the phone cable to the bottom usb, most time it is the cable issue causing the disconnects, make sure you take out the cable from side port first

yea I'm using the side port. but will use the other port thanks
2018-6-20
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thep4p
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  13#
A CW Posted at 2018-6-20 08:36
Good luck

thanks
2018-6-20
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