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DJI Insurance
1550 23 2018-6-20
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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I have decided to sell my Mavic Air however can I transfer the DJI Refresh over to the new Buyer as it does not expire until 10/04/2019 albeit there is only 1 claim left on it?
2018-6-20
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A CW
Captain
Flight distance : 14312858 ft
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United Kingdom
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I believe you can as it insures the drone and not you.
2018-6-20
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SparksBird
First Officer
Flight distance : 10731690 ft
United States
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Yes the refresh is based on the serial number of the Mavic.  
2018-6-20
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?
2018-6-20
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S.D. Pilot
Captain
Flight distance : 10278435 ft
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United States
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You can but they need your email address which they're going to need to access. I had this situation before and did not give my email because the buyer needs access to that email account. No good.
2018-6-20
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DJI Tony
Administrator

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Yes, the DJI Care refresh is bonded with the serial number of your aircraft, technically, the new owner could use the DJI Care refresh whenever he needs it. I would suggest giving the agreement number to the new owner.
2018-6-20
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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Wachtberger Posted at 2018-6-20 14:32
Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?

To be honest m8 upgraded to Mavic Pro Plat but as for the Insurance I'll go elsewhere for it as I don't agree with how they deal with any Claims.
2018-6-20
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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DJI Tony Posted at 2018-6-20 15:20
Yes, the DJI Care refresh is bonded with the serial number of your aircraft, technically, the new owner could use the DJI Care refresh whenever he needs it. I would suggest giving the agreement number to the new owner.

Ah Tony glad you mentioned Serial Number as DJI have sent a 'replacement' drone back so I am guessing they would not have had forethought to have changed it on the DJI Refresh on my behalf would they? I guess I'll have to contact Refresh and make sure they have the new SN number
2018-6-20
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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S.D. Pilot Posted at 2018-6-20 15:03
You can but they need your email address which they're going to need to access. I had this situation before and did not give my email because the buyer needs access to that email account. No good.

Sorry who needs the email  and password? The next Customer or DJI? I thought it would be a matter of just contacting DJI Refresh and letting them know I have a replacement Drone and give new SN number....neither will be getting my email or password that's for sure lol
2018-6-21
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dbparti024
lvl.4
Flight distance : 3343 ft

United States
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Good to know
2018-6-21
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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Wachtberger Posted at 2018-6-20 14:32
Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?

Hi Captain

Can you see the other posts re giving the new Buyer my Email Address and Password? That cannot be right can it? Secondly the Refresh shows my original Drone SN but obviously DJI have sent a Replacement which has a different SN. How do I change the Policy to reflect that please?
2018-6-21
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Wachtberger
Captain
Flight distance : 261509 ft
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Shep3522 Posted at 2018-6-21 07:39
Hi Captain

Can you see the other posts re giving the new Buyer my Email Address and Password? That cannot be right can it? Secondly the Refresh shows my original Drone SN but obviously DJI have sent a Replacement which has a different SN. How do I change the Policy to reflect that please?

Giving the buyer your email account credentials is definitely false information. The serial number issue you should check with DJI. I trust they can fix this.
2018-6-21
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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Wachtberger Posted at 2018-6-21 08:14
Giving the buyer your email account credentials is definitely false information. The serial number issue you should check with DJI. I trust they can fix this.

Thanks m8 I'll give them a call or email.
2018-6-21
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DJI Tony
Administrator

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Shep3522 Posted at 2018-6-20 23:55
Ah Tony glad you mentioned Serial Number as DJI have sent a 'replacement' drone back so I am guessing they would not have had forethought to have changed it on the DJI Refresh on my behalf would they? I guess I'll have to contact Refresh and make sure they have the new SN number

I would like to clarify if your previous aircraft experience an accident and you were able to use your first replacement using the DJI Care refresh? Please PM me the new serial number of your drone so that I could go ahead and check it for you as well. Thank you.
2018-6-21
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S.D. Pilot
Captain
Flight distance : 10278435 ft
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Shep3522 Posted at 2018-6-21 00:01
Sorry who needs the email  and password? The next Customer or DJI? I thought it would be a matter of just contacting DJI Refresh and letting them know I have a replacement Drone and give new SN number....neither will be getting my email or password that's for sure lol

It would be the buyer would need it. I tried to transfer the insurance stuff over to a new buyer when DJI told me he would need my email...I told the buyer it's not going to happen b/c buyer would need to access my email.
2018-6-21
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S.D. Pilot
Captain
Flight distance : 10278435 ft
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United States
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Besides DJI wants used drones buyers to contact them for repairs at full price.
2018-6-21
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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DJI Tony Posted at 2018-6-21 10:37
I would like to clarify if your previous aircraft experience an accident and you were able to use your first replacement using the DJI Care refresh? Please PM me the new serial number of your drone so that I could go ahead and check it for you as well. Thank you.

Hi Tony

I tried to private message but the screens comes up but I can't type in it. Yes I hit a wooden bench with the original so sent off for repair but they sent me another with the number being SN 0K1UF 2T00D00KK
Thanks for your help

2018-6-21
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DJI Tony
Administrator

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Shep3522 Posted at 2018-6-21 22:55
Hi Tony

I tried to private message but the screens comes up but I can't type in it. Yes I hit a wooden bench with the original so sent off for repair but they sent me another with the number being SN 0K1UF 2T00D00KK

I send a personal message to you for the information that you need to protect your credentials here as well. Kindly check your inbox.
2018-6-24
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Shep3522
lvl.2
Flight distance : 191896 ft
United Kingdom
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DJI Tony Posted at 2018-6-24 11:44
I send a personal message to you for the information that you need to protect your credentials here as well. Kindly check your inbox.

Thank Tony, I appreciate that
2018-6-24
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DJI Tony
Administrator

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Shep3522 Posted at 2018-6-24 13:15
Thank Tony, I appreciate that

You're welcome.
2018-6-24
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Jm7stars
lvl.2
Flight distance : 679 ft
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I have a question, I'm not sure when my dji refresh expires and I would like to renew it. Am I to late to do so?
2018-6-25
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Jm7stars
lvl.2
Flight distance : 679 ft
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Can anyone fron dji please reply asap?....
2018-6-25
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Jeff7577
Second Officer
Flight distance : 1916821 ft
United States
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Jm7stars Posted at 2018-6-25 03:56
Can anyone fron dji please reply asap?....

https://repair.dji.com/en/djicare/coverage
2018-6-25
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Jm7stars
lvl.2
Flight distance : 679 ft
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Thanks for the quick response Jeff.
2018-6-25
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